Solutions Engineer

Solutions Engineer at Gigs (W21)

Stripe for phone plans. San Francisco / Remote (US) Full-time US citizen/visa only

About Gigs

Gigs is the world’s first telecom-as-a-service platform. By enabling any company to launch its own wireless service in a matter of days, Gigs helps its customers differentiate their product offering, increase customer stickiness and unlock new revenue streams through embedded connectivity. As the only end-to-end connectivity provider, Gigs offers a broad set of products and services, including premium wholesale, a hosted checkout, subscription management, payments, analytics, AI, and more. The company is backed by Google, Y Combinator, and prominent business angels and investors like Dara Khosrowshahi (CEO of Uber), Tony Xu (Co-founder & CEO of DoorDash), and Fidji Simo (CEO of Instacart). The company was founded by Hermann Frank and Dennis Bauer in 2020 and currently employs over 60 people in the US and Europe. For more information, please visit: gigs.com.

The Role

A Solutions Engineer is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API. The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a strategic onboarding, to scoping, coordinating, and driving an API implementation over multiple geographies with one of the world’s largest Fintechs. Implementation sits within Customer Success at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with Growth: working in tandem with the Business Development team for new implementations and being the main point of contact with our largest customers as they do further development.

What you’ll do

Deliver customer implementations . You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success.

Key technical contact . You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.

User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience.

Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline.

Cross-functional coordination: You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently.

Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality.

Commercial Strategy: Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it.

What we are looking for

You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company. Your expertise lies in working with high-growth, product-led technology companies, ideally in FinTech or HR. You’ve worked on complex API integrations and you know exactly how to execute them successfully.

You have exceptional project management skills : Juggling multiple high-priority projects is second nature to you, thanks to your outstanding organizational skills and ability to maintain clarity in chaotic situations. You are organized and are a champion at pushing customer projects forward.

You balance a technical, product, and commercial mindset : You have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of API’s and webhooks.

You are a master of communication : Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders. You are able to persuade C-level executives at leading tech-enabled businesses.

You are proactive, creative, and hands-on: You take the initiative to tackle challenges, bring creativity to your work, and consistently think ahead in a fast-paced environment. You are not afraid to roll-up your sleeves and execute when needed, and you’re not afraid to think out of the box. You are comfortable creating processes, playbooks, and assets from scratch.

Before You Apply...

The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay. This role probably isn't a fit if: You need a lot of structure, or layers of process to do your best work You prefer to specialize narrowly and wait for direction rather than taking initiative You’re uncomfortable making decisions with imperfect information or wearing multiple hats You’re looking for a “big company” setup — we’re still building many things for the first time But if you’re excited by the idea of building from zero, working with passion, and leaving your mark on something that matters — we’d love to meet you.

Work at Gigs

At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We’re remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring. Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together. Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

Technology

Gigs connects telecoms with platforms through through a simple Interface & API. Reach out to learn more.