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Tech Support Engineer - Language (Italian/Spanish)
full-time•Gurugram
About this role
Technical Support Engineer – Languages (M365 Concierge)
Language - Spanish/Italian
Job OverviewGigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Language- Spanish/Italian) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.
Key Responsibilities- Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone
- Assist users with Microsoft 365 setup, installation, activation, and licensing issues
- Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
- Support user account management, mailbox setup, and license assignment
- Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality
- Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues
- Analyze logs and diagnostic data to identify and resolve technical issues
- Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
- Escalate complex or unresolved issues to internal Microsoft support teams when required
- Proactively identify recurring issues and share insights with internal teams to improve service quality
- Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365
- Strong knowledge of M365 administration, licensing, and troubleshooting
- Hands-on experience troubleshooting Windows and macOS environments
- Basic understanding of Azure Active Directory, SSO, and identity concepts
- Ability to read and analyze system and application logs
- Excellent Spanish/Italian communication skills (written and verbal)
- Strong customer-handling and problem-solving skills
- Ability to work independently in a remote environment
- Minimum 16 GB RAM
- Stable internet connection with at least 50 Mbps upload/download speed
- Windows 10 or higher preferred
- Graduate or above
- Experience with Microsoft support processes or concierge services
- Familiarity with CRM or ticketing tools.
What you'll do
- Provide end-to-end Microsoft 365 Concierge support to customers through various channels. Troubleshoot issues related to Microsoft 365 services and assist with user account management.
About Gigmo Solutions
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence.
Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform.
Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
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Frequently Asked Questions
What does a Tech Support Engineer - Language (Italian/Spanish) do at Gigmo Solutions?
As a Tech Support Engineer - Language (Italian/Spanish) at Gigmo Solutions, you will: provide end-to-end Microsoft 365 Concierge support to customers through various channels. Troubleshoot issues related to Microsoft 365 services and assist with user account management..
Is the Tech Support Engineer - Language (Italian/Spanish) position at Gigmo Solutions remote?
The Tech Support Engineer - Language (Italian/Spanish) position at Gigmo Solutions is based in Gurugram, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Tech Support Engineer - Language (Italian/Spanish) position at Gigmo Solutions?
You can apply for the Tech Support Engineer - Language (Italian/Spanish) position at Gigmo Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.