Restaurant & Retail Store Manager - NYC
full-time•New York
About this role
Are you ready to make your mark in one of the most iconic landmarks of New York City? We're seeking an enthusiastic and dynamic General Manager to lead the launch and management of our brand new store in the legendary Empire State Building!
Join the Ghirardelli team!
Qualifications
The General Manager is most directly responsible and accountable for all aspects of managing our store and upholding the high standards of the Company and its reputation. The General Manager ensures that the store operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.
General Management
- Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
- Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
- Works closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
- Actively operates with excellence, maximizing sales driving opportunities and actively planning to increase effectiveness within the store
Restaurant and Retail Operations
- Establishes and effectively prioritizes daily store activities
- Upholds the values of exemplary customer service by modeling behavior and leadership
- Monitors sales and labor cost issues on a daily basis with a goal to maximize profitability without sacrificing customer service
- Responds in a timely manner to all escalated customer service issues
- Maintains high standards of cleanliness, food/product safety, and branding requirements
- Properly uses POS system in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
- Works in tandem with regional manager to establish store plans that are attainable and growth-oriented
- Works in conjunction with regional manager and finance department to establish profit and loss for the store
- Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel
People Management
- Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departments
- Develops store personnel, especially the management team, using coaching, mentoring, and empowerment practices
What you'll do
- The General Manager is primarily responsible for overseeing all aspects of store management, ensuring excellent customer service, maximizing financial returns, and maintaining high company standards and reputation. This includes managing daily operations, personnel, safety, and profitability goals in collaboration with corporate liaisons.
About Ghirardelli Chocolate Company
Founded in 1852, the Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products. Ghirardelli is one of the few companies in America that controls the entire chocolate manufacturing process, from cocoa bean to finished product. This control over the manufacturing process combined with Ghirardelli's proprietary bean blend and unique methods of roasting and processing, ensures that you are rewarded with the highest quality and richest products. Ghirardelli has the richest heritage of any American chocolate company and continues to honor it to this day.
Ready to join Ghirardelli Chocolate Company?
Take the next step in your career journey
Frequently Asked Questions
What does a Restaurant & Retail Store Manager - NYC do at Ghirardelli Chocolate Company?
As a Restaurant & Retail Store Manager - NYC at Ghirardelli Chocolate Company, you will: the General Manager is primarily responsible for overseeing all aspects of store management, ensuring excellent customer service, maximizing financial returns, and maintaining high company standards and reputation. This includes managing daily operations, personnel, safety, and profitability goals in collaboration with corporate liaisons..
Is the Restaurant & Retail Store Manager - NYC position at Ghirardelli Chocolate Company remote?
The Restaurant & Retail Store Manager - NYC position at Ghirardelli Chocolate Company is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Restaurant & Retail Store Manager - NYC position at Ghirardelli Chocolate Company?
You can apply for the Restaurant & Retail Store Manager - NYC position at Ghirardelli Chocolate Companydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.