Restaurant and Retail Supervisor
full-time•New York
About this role
Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.
The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.
Qualifications
**Immediate openings, ability to start in days!!**
Pay Rate - $23.00 per hour + TIPS!
Holiday Pay – 1.5x pay for worked holidays!
Free Sundae or shake on every Shift!!
Employee Discount – 50% off everything!
Quarterly Bonus opportunity!!
Shifts could be up to 2 hours before/after store hours for prep/cleaning.
Restaurant/Retail Associate – this position will perform all restaurant and retail duties.
Store Management
- Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
- Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
- Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll
Restaurant and Retail Operations
- Effectively prioritizes daily store activities under the direction of the general manager
- Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed
- Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves
- Upholds the values of exemplary customer service by modeling behavior and leadership
- Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service
- Responds in a timely manner to all escalated customer service issues
- Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed
- Properly uses MICROS system and its functionality
People Management
- Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments
- Develops Chocolateers using coaching, mentoring, and empowerment practices
- Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager
- Serves as a general resource and role model for Chocolateers
What you'll do
- The Supervisor is responsible for managing store operations, ensuring excellent customer service, and maintaining high standards of cleanliness and safety. They will also assist in employee management and communication with corporate teams.
About Ghirardelli Chocolate Company
Founded in 1852, the Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products. Ghirardelli is one of the few companies in America that controls the entire chocolate manufacturing process, from cocoa bean to finished product. This control over the manufacturing process combined with Ghirardelli's proprietary bean blend and unique methods of roasting and processing, ensures that you are rewarded with the highest quality and richest products. Ghirardelli has the richest heritage of any American chocolate company and continues to honor it to this day.
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Frequently Asked Questions
What does a Restaurant and Retail Supervisor do at Ghirardelli Chocolate Company?
As a Restaurant and Retail Supervisor at Ghirardelli Chocolate Company, you will: the Supervisor is responsible for managing store operations, ensuring excellent customer service, and maintaining high standards of cleanliness and safety. They will also assist in employee management and communication with corporate teams..
Is the Restaurant and Retail Supervisor position at Ghirardelli Chocolate Company remote?
The Restaurant and Retail Supervisor position at Ghirardelli Chocolate Company is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Restaurant and Retail Supervisor position at Ghirardelli Chocolate Company?
You can apply for the Restaurant and Retail Supervisor position at Ghirardelli Chocolate Companydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.