At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to support and empower all our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients, and partners, you'll make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?
We’re seeking an IS Technician to provide client-focused technical support and service on supported GHD technologies, applications, and platforms, enabling the delivery of work to GHD’s clients. This role reports to the IS Team Leader – NSW/ACT.

In this dynamic role you will:

• Complete assigned tasks via the ticketing system, manager, and other sources to meet or exceed service levels.
• Effectively diagnose and resolve client issues to minimise recurrence.
• Maintain professional, friendly, and helpful interactions with clients at all times.
• Accurately update and/or log all tasks/client requests in the ticketing system.
• Effectively prioritise tasks to ensure service levels/deadlines are met.
• Keep your manager updated on job status, potential issues, and other relevant info.
• Report identified risks to your manager in accordance with the GHD Risk Management Framework.
• Escalate and communicate incidents to other relevant internal IS teams.
• Work collaboratively with ISHelp and build productive and supportive relationships with other IS teams.
• Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols.
• Build good relationships with clients in your office/region.
• Take opportunities to educate and coach clients to increase their technical skills and encourage self-service.
• Portray a positive image for IS by maintaining dress code, personal hygiene, and communication standards.
• Self-motivation: continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies.
• Work independently and demonstrate self-motivation.

What you will bring to the team:

• Independent work ethic, decision making, ownership mindset, and organisational skills.
• Strong technical knowledge of Microsoft operating systems, Azure Cloud Computing Services, Desktop and Office hardware.
• Knowledge of network cabling and TCP/IP networks, Active Directory, Intune.
• Knowledge of ServiceNow platform.
• Excellent client service skills and communication skills.
• Strong analysis and problem-solving skills.
• Team player, strong desire to learn, resilient, proactive.
• Ability to work autonomously and self-motivate to complete tasks and deliver before the deadlines.
• Flexibility with work hours and travelling to other locations if required.

Qualifications:

• Minimum 3 years’ experience in a helpdesk/desktop role.
• Industry Certification (e.g., ITIL, AZURE, MSCE) would be desirable.

Interested? Apply now
Contact: Lloyd Hall-Towers

GHD is an equal opportunity employer, and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities.

GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility, and productivity where our people can thrive. This supports the diverse needs of our workforce while balancing the benefits of remote working with the value of face-to-face collaboration in the office.

We respectfully ask that no agency resumes be presented at this stage.

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