Customer Service Supervisor
full-time•Sharonville
About this role
Job Details
Level: Experienced
Job Location: Gorilla Glue Tri County - Sharonville, OH 45241
Position Type: Full Time
Education Level: 2 Year Degree
Travel Percentage: None
Job Category: Customer Service
Summary Description
The Customer Service Supervisor ensures that Gorilla Glue consistently meets or exceeds customer expectations in regard to order accuracy, delivery performance and service quality. This role leads a team of Customer Service Specialists, oversees day-to-day operations, resolves escalated issues and drives continuous improvement. Success requires strong analytical skills, cross-functional collaboration, technical proficiency and a passion for developing people and improving the customer experience.
What's in it for you?
Thanks to our commitment to creating a supportive and engaged workplace culture, Gorilla Glue has been recognized as a top place to work for 15 years in a row. We offer competitive compensation packages, comprehensive healthcare benefits, and other perks and incentives to ensure our employees feel valued and supported.
Joining the Gorilla Glue family means being part of a team passionate about building strong brands and promoting a culture of excellence. As an employee, you'll be able to help create high-quality products and build brands that people love. Join us in an inspiring workplace where you can belong, grow, and make a difference!
What will your day look like?
- Oversee daily customer service operations to ensure timely and accurate order processing and fulfillment
- Partner with IT and external service providers to optimize Oracle ERP processes and related system interfaces
- Manage escalated customer issues, ensuring quick resolution and root-cause identification
- Partner with Sales, Supply Chain, Logistics and IT to resolve order-related challenges and improve cross-functional processes
- Create and distribute reports to leadership and leverage KPIs to support decision making
- Identify process gaps and lead initiatives that improve efficiency, accuracy and customer satisfaction
- Lead, coach and develop a team of Customer Service Specialists
- Foster a positive, accountable and collaborative team culture aligned with Gorilla’s core values
Qualifications
What you bring to the table:
- Bachelor’s degree or equivalent experience.
- 4 Years of Customer Service or equivalent related experience required.
- 2 Year of supervisory or related experience required.
- Exceptional communication skills, both written and verbal.
- Proven problem-solving and conflict-resolution skills
- Strong organizational and time-management skills
- Team player with a courteous and friendly demeanor and ability to work well with peers and management.
- Good judgment and ability to work independently.
- Strong technical skills. Must have at least intermediate experience with Excel, Word, and Outlook.
- ERP experience required, Oracle preferred.
Company Values:
Must adhere to The Gorilla Glue Company’s Core Values that ensure everyone works together to exceed expectations.
Have fun, be passionate and show it!
Act with integrity and respect in all relationships.
Communicate openly and appreciate the effort of others.
Embrace knowledge, growth, and change.
Strive for excellence in what we do every day!
What you'll do
- The Customer Service Supervisor oversees daily customer service operations, ensuring timely and accurate order processing. They manage escalated customer issues and lead initiatives to improve efficiency and customer satisfaction.
About GG BRANDS COMPANY
Headquartered in Cincinnati, Ohio, The Gorilla Glue Company is a family owned, leading manufacturer of adhesives, moisturizers and tools that are known for high quality. The company manages the Gorilla Glue®, Gorilla Tape®, O'Keeffe's® and Lutz Tool® Brands. With over 800 employees, the company has seen much success and growth and has been recognized as one of the top places to work by the Cincinnati Enquirer over the last 15 years. This growth reiterates our need to continue to bring in the best people to help run and grow the business.
The Gorilla Glue® and Gorilla Tape® brands are leaders in adhesive solutions for DIYers, woodworkers and professionals. The company revamped the retail adhesive landscape with its 1999 introduction of the wildly popular Gorilla Glue, a unique, all-purpose adhesive with an amazing ability to bond almost any material including wood, ceramic, stone, metal and more. On a mission to make products that deliver impressive results, the company has since expanded its offerings to include Gorilla Tape®, Gorilla™ Super Glue Impact-Tough® Formula, Gorilla™ Wood Glue, and Gorilla™ Epoxy, further solidifying the brand’s reputation as the “go-to” product line FOR THE TOUGHEST JOBS ON PLANET EARTH®.
O'Keeffe's Company® manufactures and sells Working Hands® and Healthy Feet hand and foot creams to consumers across the USA and Canada. Developed more than 25 years ago by a pharmacist, these creams are targeted to people with severely dry, cracked hands and feet. They are sold in home center and hardware stores, drug, mass and grocery stores.
Gorilla Glue Company products are proudly Made in the U.S.A.
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Frequently Asked Questions
What does a Customer Service Supervisor do at GG BRANDS COMPANY?
As a Customer Service Supervisor at GG BRANDS COMPANY, you will: the Customer Service Supervisor oversees daily customer service operations, ensuring timely and accurate order processing. They manage escalated customer issues and lead initiatives to improve efficiency and customer satisfaction..
Is the Customer Service Supervisor position at GG BRANDS COMPANY remote?
The Customer Service Supervisor position at GG BRANDS COMPANY is based in Sharonville, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Supervisor position at GG BRANDS COMPANY?
You can apply for the Customer Service Supervisor position at GG BRANDS COMPANYdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.