The Account Manager is a growth-focused sales professional responsible for building, retaining, and expanding a profitable customer base within an assigned territory. This role blends consultative selling, relationship management, and market development to drive revenue while delivering best-in-class waste and environmental solutions. The Account Manager serves as a trusted advisor to customers, a strong ambassador for GFL, and a key contributor to branch and regional success.

 

Why GFL?

At GFL Environmental, we’re building a better future—one community, one customer, and one solution at a time. As a growing industry leader in environmental services, GFL offers the stability of an established organization with the energy and opportunity of a high-growth company. We invest in our people, promote from within, and empower our sales professionals to build lasting relationships, drive meaningful impact, and grow rewarding careers.

Key Responsibilities

Sales Growth & Market Development

• Proactively generate new business and aggressively pursue sales opportunities to grow revenue and market share within assigned territory.

• Expand existing customer relationships through upselling, service upgrades, and solution-based selling.

• Identify, penetrate, and develop new market segments and geographic areas.

• Maintain a robust sales pipeline through prospecting, cold calling, referrals, and networking.

• Compile, manage, and maintain prospect and customer data in the ACT CRM system.

Customer Relationship Management

• Travel throughout assigned territory to meet with current and prospective customers, assess needs, and recommend solutions.

• Serve as a trusted advisor by conducting customer needs assessments, waste stream analyses, and service evaluations.

• Drive customer retention through proactive account management and issue resolution.

• Act as primary liaison for large commercial, industrial, municipal, and governmental customers.

Pricing, Contracts & Financial Acumen

• Develop a working knowledge of branch and regional profit-and-loss drivers, including pricing, margins, and cost of service.

• Prepare price quotes, negotiate contracts, and recommend credit terms in alignment with company guidelines.

• Partner with Sales Manager or General Manager when pricing outside standard rates.

• Assist in identifying substandard accounts and supporting price increase initiatives.

Product & Industry Expertise

• Maintain strong knowledge of solid waste services, equipment, pricing, and applications including roll-off, commercial placement, compaction solutions, and full-line service offerings.

• Identify recycling and diversion opportunities within customer waste streams to support sustainability goals.

• Monitor competitor activity and market trends to maintain a competitive edge.

Strategic & Business Development Initiatives

• Support bid invitations, RFP responses, and preliminary proposal preparation for municipal and governmental accounts.

• Participate in identifying acquisition candidates and support integration efforts as needed.

• Represent GFL at industry events, business meetings, conferences, and community functions to enhance brand visibility.

Compliance & Professional Standards

• Ensure compliance with all applicable federal, state/provincial, and local laws, regulations, and company policies.

• Perform additional duties as assigned by management.

Knowledge, Skills & Abilities

• Solid waste or environmental services industry experience preferred.

• 2–3 years of successful sales experience with strong consultative selling skills.

• Equivalent combination of education and experience considered.

• Valid driver’s license and ability to travel regularly.

• Strong verbal, written, and interpersonal communication skills.

• Ability to analyze business information, pricing, contracts, and regulations.

• Strong presentation skills and ability to engage diverse audiences.

• Mathematical proficiency related to pricing, margins, and volume calculations.

• Self-motivated with the ability to manage priorities independently.

Physical & Mental Demands

• Ability to stand, sit, walk, bend, reach, climb, talk, and hear.

• Visual acuity including close, distance, peripheral, and depth perception.

• Ability to regularly lift up to 10 lbs. and occasionally up to 25 lbs.

• Ability to focus, problem-solve, and make decisions throughout the workday.

Working Conditions

• Extended periods of driving within assigned territory.

• Combination of office, customer-site, and outdoor environments.

• Occasional exposure to varying weather conditions.

• Noise levels typically moderate but may occasionally be loud.

#GFLTalent

 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

 

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.