Senior Director, IT Services and Security Management

Position Summary

The Senior Director of Information Technology Services and Security Management (ITSSM) will be responsible for defining and driving a secure and scalable enterprise technology environment including End User, Cloud Infrastructure and Cyber Security Services Department as well as managing Corporate IT Change Control. The Senior Director will work closely with the IT department and be a key figure with cross-functional team members. This position provides strong scalable solutions that align to the organization’s priorities, improves productivity and drives efficiency built on risk-based decisions. The Senior Director will have responsibility for ensuring IT Services and Security stays on budget and delivers on its planned initiatives.

This is a hybrid position with an expectation to be in the Parsippany, New Jersey Office at least 3 days per week. The Senior Director will report to the Executive Director, IT Business Partners.

Primary Responsibilities 

• Develop the resource model for ITSSM and responsible for all ITSSM contracts and budget decisions
• Define and execute the vision for IT services and security aligned with business objectives, IT strategy, and regulatory requirements (FDA, SOX, EMEA) including ITSSM policies and procedures
• Develop and maintain IT service delivery models leveraging managed service providers (MSPs) for End User Services, Cloud Infrastructure and Cybersecurity
• Establish KPIs and SLAs to measure service performance and user satisfaction
• Oversee enterprise IT platforms, device lifecycle management, collaboration tools, remote work enablement, identity management, and endpoint systems. Including maintain robust identity and access management (SSO, MFA) and security frameworks 
• Manage MSP relationships, ensuring contractual compliance, performance monitoring, and continuous improvement. Drive Weekly, Monthly and Quarterly business reviews as an extension of Geron IT
• Own enterprise cybersecurity posture, including risk assessments, threat monitoring, and remediation, and drive incident response and vulnerability management processes in partnership with MSPs
• Manage the annual and ongoing ITSSM Portfolio of initiatives, communication, timely delivery and adoption
• Lead the design and implementation of cloud infrastructure strategy (private/public cloud mix)
• Act as the technical lead for the current environment as well as future critical infrastructure projects
• Define, assess and configure the company’s core technology platforms such as Microsoft 365, Azure, Intune, OneDrive, SharePoint, Teams, Exchange Online, Box, Meraki, Mimecast, Keeper, etc.
• Ensure scalability, security, and cost optimization of cloud services
• Perform regular industry framework assessments and engage with a Virtual CISO on a regular basis
• Support development of Cyber presentation to User Community and others including Executive Leadership and Audit Committee

Competencies

• Strong leader with vision and experience running ITSSM for 5 years, preferably in a commercial biotechnology company
• Excellent oral and written communication skills for effectively interfacing with all levels of management and departments within the company
• Ability to make thoughtful, risk-based, integrated, timely and meaningful decisions and take corresponding actions.
• Proven ability to work with a high level of integrity, accuracy, and attention to detail 
• Self-motivated, confident, and acts with urgency and passion
• Strong organizational skills to maintain a high level of productivity, innovation, and priority-setting to complete assignments on time and on budget
• Willingness to work collaboratively by incorporating diverse perspectives and appropriately managing relationships to strengthen decision-making

Experience

• Bachelor’s degree in computer science, management information systems or related field
• At least 12 years of progressive experience in an IT Director role in the Life Sciences/ Pharmaceutical/Biotechnology industry
• Experience with SOX and GxP requirements and ensuring associated compliance activities 
• Experience managing outsourced providers for cloud infrastructure, end-user services and cybersecurity. 
• Solid technical hands-on knowledge and experience of Geron’s core Cloud Infrastructure platforms, such as Microsoft 365, Azure, Intune, OneDrive, SharePoint, Teams, Exchange Online, Box, Meraki, Mimecast, Keeper
• Previous experience in rapidly growing organizations, preferred

EEO Statement: 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Benefit Statement:

All regular-status, full-time employees of Geron are eligible to participate in the Company’s comprehensive benefit program, pursuant to plan terms and conditions.  Plan choices include medical, dental, vision, life insurance, flexible spending accounts, disability insurance, supplemental health insurance, a 401(k) retirement savings plan, and an employee stock purchase plan.  Geron also provides regular-status, full-time employees with a generous time off program that includes the eligibility to accrue 160 hours of vacation during each full year of employment, 64 hours of sick leave, 9 standard paid holiday days off, and paid leave for certain life events. Geron recognizes that its employees work in many different states and therefore may be affected by different laws.  It is Geron’s intention to comply with all applicable federal, state, and local laws that apply to the Company’s employees.

Salary Statement:

Offered compensation is determined based on market data, internal equity, and an applicant’s relevant skills, experience, and educational background.  

General Salary Range: $240,000 to $260,000