Summary
Location
Springdale
Type
full-time
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About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
SUMMARY: The Customer Service Representative l will be responsible for customer service and sales support for distributor, retail, and national account customers. This position assists customers with orders, enters orders accurately and timely and assists with billing items.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Request and monitor customer orders, key orders into order entry system and adhere to departmental guidelines.
- Assist credit department with resolving credit and payment information issues.
- Analyze daily inventory levels to determine product shortages, overages and needs.
- Assist sales in price list development and pricing communication to customers.
- Assist sales in invoice deduction resolution.
- Collaborate with production coordinators regarding product availability and customer needs.
- Assist with traffic with full truck utilization, disposition of product and appointment scheduling.
- Assist plant in resolving carryovers.
- Utilize daily reports to resolve backlog orders, verify billing accuracy and communicate shortages.
SUPERVISORY RESPONSIBILITIES
This position will not have supervisory responsibility.
EDUCATION and/or EXPERIENCE
- Required
- High school diploma
- Experience in ordering and sales invoice systems
- Intermediate Microsoft Office skills, specifically Outlook and Excel
- Preferred
- Poultry experience
George’s is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search, apply or interview for a career opportunity with the Company, please send an email to [email protected] or call 479-927-7000 to let us know the nature of your request and your contact information to assist you
We are an Equal Opportunity Employer, including Disabled/Veterans
Other facts
About George's Inc
Over 100 years and through four generations of family values, George’s Inc. has grown to feed a world of possibilities for our people and communities—and consistently integrated, innovated, and acquired new capabilities to meet evolving customer and consumer needs in chicken.
Our story began in the late 1920s, in Brush Creek, Arkansas, when C.L. George established a general store to serve his community while also raising broiler chickens and began hauling them to larger markets throughout the Midwest. As the business evolved, C.L. moved it to Springdale, Arkansas, where he formed Farmer’s Produce Company, along with his two sons, Luther and Gene. With time, experience, and further integration, the company was renamed for the family who founded it: George’s Inc.
Today, while George’s roots run deep in Springdale, its family has expanded to include more than 7,000 team members and 350 farmers throughout Arkansas, Missouri, and Virginia. Still family-owned, George’s is large enough to accommodate a variety of chicken needs yet approaches its business from an uncompromising family approach—offering the best of both worlds to its customers, consumers, partners, and communities. Whether fresh, frozen, value-added, or for retail or foodservice markets, George’s is ready and able to deliver its premium chicken products locally, regionally, and nationally.
What you'll do
- The Customer Service Representative I will handle customer service and sales support for various accounts, including order management and billing assistance. They will also collaborate with sales and production teams to ensure customer needs are met.
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