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Sr Customer Service Representative (Inside Sales)
full-timeDecatur

Summary

Location

Decatur

Type

full-time

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About this role

SUMMARY:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Performs other duties as assigned.
  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination.

  • KNOWLEDGE, SKILLS, ABILITIES
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.
  • Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

 

LICENSES & CERTIFICATIONS:

  • None required.

 

SUPERVISORY RESPONSIBILITY:

 

BUDGET RESPONSIBILITY:

  • No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Other facts

Tech stack
Communication Skills,Multi-tasking,Time Management,Computer Skills,Negotiation Skills,Product Knowledge,Reliability,Organization,Attention to Detail

About Genuine Parts Company

Alliance Automotive Group is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in France, the U.K., Ireland, Germany, the Netherlands, Belgium, Spain, Portugal, Poland, Hungary and Romania. The company is a wholly-owned subsidiary of Genuine Parts Company (GPC), the largest global automotive replacement parts distributor with activities in North America, Europe, and Australasia.

  • Over 17,000 employees
  • € 3.4 billion revenue
  • 2,500+ points of sale
  • 79 distribution centres covering 500,000 sqm
Team size: 10,001+ employees
LinkedIn: Visit
Industry: Motor Vehicle Manufacturing

What you'll do

  • The Senior Customer Service Representative responds to customer inquiries and places orders to meet customer expectations. This role also provides guidance to less experienced representatives and builds customer relationships to drive repeat business.

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Frequently Asked Questions

What does a Sr Customer Service Representative (Inside Sales) do at Genuine Parts Company?

As a Sr Customer Service Representative (Inside Sales) at Genuine Parts Company, you will: the Senior Customer Service Representative responds to customer inquiries and places orders to meet customer expectations. This role also provides guidance to less experienced representatives and builds customer relationships to drive repeat business..

Why join Genuine Parts Company as a Sr Customer Service Representative (Inside Sales)?

Genuine Parts Company is a leading Motor Vehicle Manufacturing company.

Is the Sr Customer Service Representative (Inside Sales) position at Genuine Parts Company remote?

The Sr Customer Service Representative (Inside Sales) position at Genuine Parts Company is based in Decatur, Illinois, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Sr Customer Service Representative (Inside Sales) position at Genuine Parts Company?

You can apply for the Sr Customer Service Representative (Inside Sales) position at Genuine Parts Company directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Genuine Parts Company on their website.