Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

VP Sales, US Enterprise East

We are seeking an experienced and results-driven Vice President of Enterprise Sales to lead our sales efforts in the US East region. The ideal candidate will possess a strong background in enterprise sales, exceptional leadership skills, and a track record of driving revenue growth. This role is crucial in expanding our market presence and achieving aggressive sales targets in the region.

Sales Strategy and Execution:

• Develop and execute a comprehensive sales strategy for the US East region.
• Set and achieve revenue and growth targets, as well as other key performance indicators.
• Analyze market trends and competitor activities to identify opportunities and threats.

Team Leadership:

• Recruit, train, and manage a high-performing sales team.
• Foster a culture of excellence, accountability, and continuous improvement.
• Provide coaching and guidance to sales managers and representatives to meet and exceed targets.

Client Relationship Management:

• Build and maintain strong relationships with key enterprise clients and partners.
• Identify and pursue new business opportunities and strategic partnerships.
• Collaborate with cross-functional teams to ensure alignment between sales and other departments.

Sales Process Optimization:

• Implement data-driven strategies to optimize sales processes and enhance efficiency.
• Develop and maintain a strong sales pipeline, forecasting accurately.
• Take proactive measures to address any deviations from sales targets.

Market Expansion:

• Identify and explore new market segments and expansion opportunities within the region.
• Develop and execute market entry and penetration strategies.

Qualifications:

• Minimum of 12 years relevant experience in sales and a Bachelor's degree in Business, Marketing, or a related field or equivalent experience (MBA preferred).
• Proven track record of at least 10 years in progressively more senior sales leadership roles.
• Extensive experience in business to business (B2B) sales, preferably in the AI Technology/Software, Software as a Service (SaaS), Contact Center as a Service (CCaaS), or related industry.
• Strong understanding of the US East region market dynamics.
• Exceptional leadership and team management skills.
• Excellent communication, negotiation, and presentation abilities.
• Analytical mindset with proficiency in data-driven decision-making is vital for optimizing sales processes, forecasting accurately, and identifying areas for improvement
• Results-oriented with a demonstrated ability to meet or exceed sales targets.
• Strategic thinker with the ability to develop and execute sales strategies.
• Strong interpersonal skills and the ability to build and maintain strong relationships with key customers and partners.
• Willingness to travel as required.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.