Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Partner Sales Manager

Are you enthusiastic about collaborating with strategic partners to create amazing customer experiences?

We are seeking a Partner Sales Manager to grow our indirect channel (Reseller/VAR, TSD channels) in support of Genesys revenue goals. This role involves nurturing strategic partnerships and generating partner opportunities. You will be responsible for incentivizing, training, and enabling partners in your region, measured by monthly, quarterly, and annual opportunity pipeline and bookings. We look for individuals who have a proven record of accomplishment of winning.

Why work for Genesys?

Develops and/or enhances relationships with partners within assigned region to ensure successful Pipeline and Booking flow requirements needed to meet revenue targets in assigned territory.

• Identify key partners of focus, specifically, pertaining to well positioned partners to deliver pipeline or bookings needed to achieve monthly, quarterly, or annual Pipeline and Bookings targets. Maintain regular communication with partners to keep them up-to-date and informed on the Genesys Ascend Partner Program, industry position, winning strategies and “Why Partner with Genesys”.

• Serves as a thought leader, presenting to regional partners on industry trends, products and sales tools while proactively anticipating.

• Coordinate and collaborate with cross-functional teams within Genesys (including solution consulting organization, product marketing, sales, sales operations, etc.) providing advanced experience and knowledge to proactively address partner needs (to create a world-class experience.

• Align regional sales teams with relevant partners through targeted demand generation and account mapping activities with a focus on partners who provide Credibility, Capability, Commitment to Genesys and a Relevant Customer Base.

• Proactively prevent issues or conflicts that may arise during opportunity registration. Serve as a partner to assist with any issues or conflicts that may arise during opportunity registration or during the field engagement process.

• Hold partners and the stakeholders accountable to agree upon goals through regular cadence meetings to manage and track progress.

What do you need to have?

• Experience collaborating with partners in the Reseller/VAR and TSD space.

• Contact Center, CX, UCaaS and SaaS experience is a plus.

• An initiative-taker with a natural curiosity

• Ability to recruit and develop top partners in assigned region.

• Strong understanding of opportunity qualification, deal cycles, and forecasting accuracy.

• Interface at all organizational levels maintaining strong working relationships with others.

• Extremely strong organizational and time management skills.

• 5+ years of related work experience with a Bachelor's degree

• Ability to travel up to 50%

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.