GP
Patient Services Representative (PSR)
full-time•Buffalo
About this role
Patient Services Representative (PSR)/Medical Receptionist
Join General Physician, P.C.
Are you a Medical Receptionist (PSR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PSR's to our growing family. With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss.
Location: Cardiology office located in Williamsville, NY!
Position Type: Full-time, First Shift
Why General Physician, P.C.?
- Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
- Comprehensive Benefits: Medical, dental, vision, and more.
- Generous PTO: Enjoy your well-deserved time off.
- 401(K) with 3% Employer Contribution: Secure your financial future.
- Employee Discounts: Exclusive deals, including Verizon Wireless.
What you will be doing:
- The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.
- Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
- Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
- Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients.
- Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner.
- Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
- Process end-of-day reconciliation of cash and credit card payments.
- Perform general office duties such as document preparation, scanning, and filing.
- Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
- Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
- Deliver exemplary customer service to provide a positive patient experience across the organization.
- Perform other duties assigned by management.
The education and experience you need:
- High school diploma required; two-year college degree preferred
- Proven work experience in a healthcare facility or strong customer service experience preferred
- Knowledge of insurance and medical terminology preferred
- Strong written and verbal communication skills with ability to utilize computer programs
Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!
* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
Qualifications
Why General Physician P.C.?
- Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
- Comprehensive Benefits: Medical, dental, vision, and more.
- Generous PTO: Enjoy your well-deserved time off.
- 401(K) with 3% Employer Contribution: Secure your financial future.
- Employee Discounts: Exclusive deals, including Verizon Wireless.
What you'll do
- The Patient Services Representative serves as the initial point of contact with patients, performing administrative duties such as check-in, check-out, and appointment scheduling. They ensure efficient operations and patient flow while delivering exemplary customer service.
About General Physician, PC
Many specialties. One focus: you.
Established in 2010, General Physician, PC has grown to be one of the largest medical groups serving Western New York. But we didn’t set out to be the biggest – our goal has always been to be the best. We are collective of the region’s most well-respected, accomplished healthcare providers from many different areas of medicine, from general practitioners to highly skilled specialists.
The GPPC difference.
We don’t need to tell you that the healthcare system can be intimidating and complicated. Our goal is to change that. As a patient of General Physician, PC, you can look forward to the following.
Quality of care that’s second to none – We’ve made it our mission to recruit the top medical providers from Western New York and beyond. So you can rest assured knowing you have the top medical minds at your fingertips.
A broad, integrated network – Not only do we provide a variety of specialty areas for your evolving healthcare needs, but we also offer dozens of office locations with various services and flexible hours for your convenience.
Clear, helpful communication – We view your care as a partnership. To that end, we make communication a top priority, not only between you and your provider, but also between our medical professionals. For example, your primary care provider will work closely with any specialists you see to provide a comprehensive approach to you care.
Ready to join General Physician, PC?
Take the next step in your career journey
Frequently Asked Questions
What does a Patient Services Representative (PSR) do at General Physician, PC?
As a Patient Services Representative (PSR) at General Physician, PC, you will: the Patient Services Representative serves as the initial point of contact with patients, performing administrative duties such as check-in, check-out, and appointment scheduling. They ensure efficient operations and patient flow while delivering exemplary customer service..
Is the Patient Services Representative (PSR) position at General Physician, PC remote?
The Patient Services Representative (PSR) position at General Physician, PC is based in Buffalo, New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Services Representative (PSR) position at General Physician, PC?
You can apply for the Patient Services Representative (PSR) position at General Physician, PCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.