Job Title: IT Infrastructure & Service Delivery Manager

Role Overview:
Own and manage end-to-end IT infrastructure, service delivery, and stakeholder support for the India business. Responsible for IT operations, projects, compliance, assets, budgets, and high-quality support to senior management and business users.

Key Responsibilities:

• Manage IT infrastructure: data center, network, servers, EUC, AV

• Deliver IT services with defined SLAs and handle escalations

• Support senior management and VIP users

• Lead IT projects, upgrades, and infrastructure improvements

• Ensure IT audit and regulatory compliance (STPI, DoT, TRAI, OSP)

• Manage IT assets, vendors, and annual budgets

• Drive process improvement and team efficiency

• Engage with global IT stakeholders for implementations and changes

Required Skills & Experience:

8-12 YEARS EXPERIENCE

 Windows client
 Imaging / auto-pilot
 Audit & Compliance
 Stakeholder mgmt.
 STPI, DoT & TRAI
 Data center operations
 Network and voice infra
 Audio Video infra & setup
 Agile Framework
 Automation skills
 ITIL incident mgmt. framework

• Strong experience in IT infrastructure and service management

• Hands-on knowledge of data center, network, servers, EUC & AV

• ITIL incident and service management experience

• Stakeholder, vendor, and team management skills

• Experience in IT audits, compliance, and regulatory requirements

• Project management, budgeting, and asset lifecycle management

• Basic cloud, high availability, and disaster recovery knowledge

• Excellent communication, leadership, and problem-solving skills

Qualifications:

• Bachelor’s degree

• Flexible to work in dynamic, fast-paced environments