The Position

Director, Healthcare Market (HD), Rare Disease - Upstate NY

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key.  Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system.

The Opportunity: 

The Rare Disease Healthcare Director (RD HD) is responsible for leading a cross functional team whose responsibilities will be focused on supporting patients, caregivers, HCP and advocacy needs holistically within the Neurological Rare Disease (NRD) and Rare Blood Disorder (RBD) communities. The RD HD is tasked with ensuring both clinical and access questions are compliantly addressed for the patient, caregivers and HCP accounts including other geographically aligned stakeholders i.e. social workers, genetic counselors, health systems etc. in order to provide safe and effective patient care. Success in this role will require the RD HD to balance needs of multiple products, stakeholders and team member responsibilities based on specific local account and geography needs. They will need to strategically manage their business opportunities, lead highly integrated teams while maintaining individual customer accountabilities. The Field Incentive Compensation plan drivers include Individual Measures (IMs)

The RD HD is responsible for leading and coaching roles across two therapeutic areas: the RBD team and the NRD team. The roles on these teams include the RBD Account Managers (RBD AMs), NRD Patient Assistance Liaisons (PALs), and NRD Account Managers (NRD AMs).

Summary of Direct Report Roles:

• RBD Account Managers: Demand-driving with HCPs and SPs; patient-facing
• NRD Account Managers: Demand-driving with HCPs; reimbursement responsibilities; patient facing/advocacy responsibilities
• NRD Patient Assistance Liaisons: Patient-facing/advocacy responsibilities; reimbursement responsibilities

Key Accountabilities:

• Deeply understand the unique needs of each customer in their pursuit of improved patient outcomes. The RD HD leads their team to support brand goals and targets by working closely with key business partners such as Brand Marketing, Sales Operations, Specialty Pharmacies and Commercial Training & Development, and Access Solutions among others.
• Contribute and execute short-term priorities and long-tern strategic vision in the local ecosystem engaging in partnerships that improve the customer experience, improve patient outcomes and deliver on business opportunities for Genentech. Contribute to national therapeutic area strategies through sharing local insights and priorities.
• You lead the development and execution of customer account planning for target account(s) to deliver maximum impact opportunities
• Build, lead and motivate a diverse team of people with deep functional and therapeutic area expertise. With the ecosystem leadership team, harness the collective expertise of the ecosystem team to engage effectively and compliantly across the ecosystem. Create and foster a culture that enables and requires employees at all levels to live our Operating Principles in all aspects of their work.
• The RD HD could have portfolio account management and/or payer responsibilities based on the needs of the ecosystem. Would be assessed on a case-by-case basis and will be determined by what’s best for the customers and the patients we serve.
• The RD HD will report to and be aligned to the Upstate NY Ecosystem.  The RD HD will also have responsibility to communicate and collaborate with the West New England and East New England Ecosystem Leadership Teams on any Rare Disease team or business-related needs.

This is a field based role, it will cover the following areas: Upstate NY, Vermont, Maine, New Hampshire, Massachusetts, Rhode Island, and Connecticut.  It is preferred that candidates live in this area for consideration.

Who you are: 

Required Qualifications:

• You hold a required Bachelor’s Degree  
• You have 8 or more years work experience with a minimum of 3 years previous field management experience and/or marketing experience with cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems).
• A minimum of 3 years previous field management experience strongly preferred. Experience in rare disease strongly preferred. Leading cross functional teams including access & reimbursement and patient facing teams a plus.
• Your previous experience includes account management or alliance/partnership management experience, including developing and implementing account plans for various health ecosystem players (e.g., health system or hospital. 
• You have a proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
• In addition to passing Genentech's background screening, the employee must submit to and pass additional background screening as required by some institutions and health facility sales accounts (additional screening requests may include but are not limited to background checks, immunization, TB, HIV, hepatitis, and drug screening)
• Your excellent communication and interpersonal skills, including negotiation and relationship management, drive the achievement of objectives.

Preferred Qualifications:

• You hold an advanced degree 
• You have deep Payer Experience, ideally including local, regional and national understanding of payers in Upstate New York.
• You have previous Account Management Experience, ideally including local, regional and national understanding of health systems in Upstate New York.
• You demonstrate in-depth knowledge of strategy development, including contracting strategy, administration and pull through. 
• You demonstrate strong executive presence and ability to engage with C-Suite executives. 
• You have strong Account Negotiation skills

Relocation Benefits are not available for this role

This is a field-based position. Overnight travel may be required. This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

The expected salary range for this position based on the primary location of NY, VT, ME, NH, MA, RI, or CT is $209,900.00 – $389,900.00.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.