Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Responsible for providing support, education, issue resolution and development of analytical and technical skills within the Workforce Management (WFM) Department. Utilizes innovative thought processes to arrive at solutions. Effectively presents trends and issues in a comprehensive concise format to all levels within the organization. Has an extensive understanding of the business unit and develops and conducts user acceptance testing. Maintains flexibility and adaptability as situations arise within the WFM Department.

Job Duties:

• Develops and maintains functional and technical expertise in all assigned areas of WFM systems and business operations including but not limited to work/pay rules, union contracts and pay practices throughout Geisinger entities, groups and affiliates.
• Serves on project implementation, enhancement and upgrade teams with responsibility for specific project assignments including definition of system functionality, capability testing, defining reporting requirements and developing reports and educating team members and end users as needed for area implementing the WFM product suite.
• Develops and maintains appropriate documentation and/or procedure manuals.
• Provides recommendations on which WFM guidelines need updated as workflow changes, new WFM product suite functionality or automation of processes occurs.
• Prepares and presents training to all end users.
• Maintains analytical and technical skills required for effective use of WFM system features including development of appropriate procedural controls and complete understanding of system features.
• Utilizes creative insight over and above system capabilities.
• Reviews and recommends appropriate action on user requests for services, ranging from explanation of WFM systems functionality/activities to the understanding and analysis of user needs, preparation of reports or automation of processes.
• Works with users to determine reporting requirements.
• Provides support and direction for application users toward the development of solutions to operational problems while developing end user expertise.
• Assures compliance with governmental regulations and Geisinger policies pertaining to workforce management.
• Investigates, analyzes, and compiles data, and develops reports to integrate, extract, and present data in the desired results.
• Performs trend analyses, projections, and graphical presentations of pertinent results when appropriate.
• Ensures accuracy and validity of data used in all reports and analyses.
• Coordinates testing with users and technical staff.

Work is typically performed in an office or work from home environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education:

Bachelor's Degree- (Required)

Experience:

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Critical Thinking, Teamwork, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.