About this role
Job DetailsJob Location: Portland - Portland, OR 97214Salary Range: $180,000.00 - $300,000.00 Commission/yearJob Category: Dealership ManagementTonkin Family of Dealership, a Gee Automotive Company, has been a trusted name in the automotive industry for decades. We pride ourselves on delivering exceptional customer service, maintaining the highest standards of quality, and fostering a supportive work environment. As we continue to grow, we’re looking for an experienced Service Manager to lead our service team and uphold our commitment to excellence.
We are seeking a highly motivated and experienced Service Manager to oversee the daily operations of our service department. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.
Why Join Tonkin Family of Dealerships?
At Tonkin, we don’t just sell and service cars—we build lasting relationships with our customers and our team. Here’s what makes us different:
Family-Owned Legacy: As a locally owned and operated group, we treat our employees like family, offering stability and long-term career growth.
Top-Tier Brands: Work with leading automotive franchises and cutting-edge vehicle technology.
Competitive Pay & Rewards: Enjoy a strong compensation package, including performance bonuses, health benefits, 401(k), and employee discounts.
Training & Advancement: We invest in your success with ongoing training and opportunities for promotion within our dealership network.
Great Workplace Culture: Join a team that values teamwork, integrity, and customer-first service—where your contributions are recognized and rewarded.
Service Manager Job Responsibilities
Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction.
Oversee service department operations, including workflow, scheduling, and quality control.
Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally.
Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability.
Ensure compliance with manufacturer warranty policies and dealership procedures.
Collaborate with sales and parts departments to drive overall dealership success.
Handle escalated customer concerns with professionalism and resolve issues effectively.
Service Manager Benefits and Compensation
In addition to competitive pay, our benefits are designed to support you and your family…
Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicles
QualificationsService Manager Qualifications
Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership.
Strong knowledge of automotive service operations, warranty processes, and dealership systems.
Proven leadership skills with the ability to motivate and develop a team.
Excellent customer service, communication, and problem-solving abilities.
Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.).
Valid driver’s license and clean driving record.
Corporate hiring requirements: 18 years or older with a clean driving record, valid driver's license, able to pass a criminal background check, and drug screen.
If you’re an experienced Service Manager ready to take the next step in your career, we want to hear from you! Join the Tonkin Family of Dealerships and help us drive success—one customer at a time!
Other facts
About Gee Automotive Companies
The Gee Automotive Companies began in 1983 when George Gee opened a Pontiac dealership in Spokane, Washington, which quickly became the largest in the state. In 1991, the company added GMC to its offerings, and in 2000, it relocated to new facilities in Liberty Lake, WA.
In 2003, Ryan Gee became President and CEO, building on his parents' legacy by expanding the company to include Buick, Porsche of Spokane, Kia in Spokane and Coeur d'Alene, and Cadillac in Coeur d'Alene. Ryan focused on cultivating talent within the organization, bringing on skilled managers such as Jeff Jackson, who became president in 2010 while Ryan remained as CEO and Dealer Principal.
The company has since expanded beyond Spokane, notably acquiring 13 dealerships from the Tonkin Group in Portland in 2017. Currently, Gee Automotive includes Eastside Subaru in Kirkland, WA; South Tacoma Honda in Tacoma, WA; and Gresham Subaru in the Portland, OR area. Under Ryan's leadership, the company now operates 40 dealerships, including the recent additions of Honda World and Olympia Kia Subaru. Additionally, it manages a parts wholesale business, an automotive retail financing arm, an automotive wholesale operation, an off-site sale company, and two Allstate insurance agencies, employing over 2,500 team members focused on exceptional customer service across the Northwest.
The common theme throughout the history of the Gee Automotive Companies has been families serving families. While they have experienced substantial growth, their commitment remains to be a good business that provides great customer experiences, excellent career opportunities, and a positive community impact.
What you'll do
- The Service Manager will lead and mentor the service team, ensuring high performance and customer satisfaction. They will oversee daily operations, maintain customer relationships, and monitor key performance indicators to improve efficiency.
Ready to join Gee Automotive Companies?
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