About this role
Job DetailsJob Location: Tucson Subaru - Tucson, AZ 85704Job Category: Dealership ManagementAre you a results-driven individual with exceptional leadership skills and a passion for the automotive industry? Tucson Subaru, a leading automotive dealership, is seeking a talented and experienced Service BDC Manager to join our dynamic team. Our dealership is consistently the top-performing Subaru dealership in Arizona – 9 years running! If you possess excellent communication abilities, a customer-centric mindset, and a proven track record in managing service-related operations, we want to hear from you! The ideal candidate would have previous BDC management experience in the automotive industry.
Why Join Our Team:
Opportunity to work with a well-established and respected automotive dealership in Tucson.
Supportive and collaborative work environment that fosters personal and professional growth.
Access to ongoing training and development opportunities.
Chance to contribute to the success of a high-performing service BDC team.
Service BDC Manager Responsibilities
Lead and supervise the Service Business Development Center (BDC) team, ensuring optimal performance and productivity.
Oversee all aspects of the BDC operations, including customer inquiries, appointment scheduling, outbound follow-ups, and customer satisfaction.
Develop and implement strategies to maximize customer engagement and retention.
Collaborate with service advisors and technicians to streamline processes and ensure efficient handling of customer requests and concerns.
Monitor and analyze key performance metrics to drive continuous improvement and achieve departmental goals.
Stay up-to-date with industry trends, best practices, and technological advancements in automotive service BDC operations.
Conduct regular training sessions for BDC staff to enhance their product knowledge, customer service skills, and overall performance.
Foster a positive and supportive work environment that encourages teamwork, professional growth, and exceptional customer service.
Maintain strong relationships with customers, addressing their concerns promptly and ensuring their complete satisfaction.
Service BDC Manager Benefits and Compensation
In addition to competitive pay, our benefits are designed to support you and your family…
Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicles
QualificationsService BDC Manager Requirements
Minimum of 3 years of experience in a managerial role within an automotive service BDC or similar environment.
Proven track record in effectively managing a team and driving performance.
Excellent communication and interpersonal skills, with the ability to engage and connect with customers and team members.
Strong organizational and multitasking abilities to handle a high volume of customer inquiries and tasks.
Proficiency in using CRM systems, scheduling software, and other relevant tools.
Sound knowledge of automotive service operations and industry trends.
Exceptional problem-solving skills and the ability to make informed decisions under pressure.
Demonstrated commitment to providing outstanding customer service and achieving customer satisfaction.
Flexibility to work evenings and weekends as required.
Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
If you are ready to take on a challenging yet rewarding role as a Service BDC Manager at Tucson Subaru – Apply Now!
Other facts
About Gee Automotive Companies
The Gee Automotive Companies began in 1983 when George Gee opened a Pontiac dealership in Spokane, Washington, which quickly became the largest in the state. In 1991, the company added GMC to its offerings, and in 2000, it relocated to new facilities in Liberty Lake, WA.
In 2003, Ryan Gee became President and CEO, building on his parents' legacy by expanding the company to include Buick, Porsche of Spokane, Kia in Spokane and Coeur d'Alene, and Cadillac in Coeur d'Alene. Ryan focused on cultivating talent within the organization, bringing on skilled managers such as Jeff Jackson, who became president in 2010 while Ryan remained as CEO and Dealer Principal.
The company has since expanded beyond Spokane, notably acquiring 13 dealerships from the Tonkin Group in Portland in 2017. Currently, Gee Automotive includes Eastside Subaru in Kirkland, WA; South Tacoma Honda in Tacoma, WA; and Gresham Subaru in the Portland, OR area. Under Ryan's leadership, the company now operates 40 dealerships, including the recent additions of Honda World and Olympia Kia Subaru. Additionally, it manages a parts wholesale business, an automotive retail financing arm, an automotive wholesale operation, an off-site sale company, and two Allstate insurance agencies, employing over 2,500 team members focused on exceptional customer service across the Northwest.
The common theme throughout the history of the Gee Automotive Companies has been families serving families. While they have experienced substantial growth, their commitment remains to be a good business that provides great customer experiences, excellent career opportunities, and a positive community impact.
What you'll do
- The Service BDC Manager will lead and supervise the Service Business Development Center team, ensuring optimal performance and productivity. Responsibilities include overseeing BDC operations, developing customer engagement strategies, and conducting training sessions for staff.
Ready to join Gee Automotive Companies?
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