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Senior Faculty Administrator
full-time•London
About this role
Department: Student Support
Location: Role holder can be located in East London, West London, Manchester, Birmingham, or Leeds
Type of Contract: Full Time / Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: Senior Faculty Administrators are responsible for leading the administration function for the faculty in a way which contributes to the B3 metrics KPI, and most importantly student success. They are responsible in ensuring the administration for the faculty is completed to a high standard with accurate data and records provided for internal and external meetings etc.
Senior Faculty Administrators (SFA) directly manage Faculty Administration Officers (FAO) to ensure high quality delivery of clerical services and administrative records across academic levels.
They are responsible to ensure that FAOs provide general faculty administration which results in consistent, accurate and timely responses to student needs and enquiries. Senior Faculty Administrators are responsible in developing a strong administrative relationship with student retention team, academic services and other relevant stakeholders to support all students within their faculty, including at-risk students.
What the Role Involves:
- Collaborate with the FM, other SFAs, Senior Student Success Tutor’s and other stakeholders and take direct responsibility for the administration for students with complex needs and for groups of concern
- To line manage FAOs in their duties (assessment submissions, action logs, withdrawals and authorised absences)
- Check shared data, live trackers and Moodle are updated and accurate by collaboration with level leaders and Associate Deans
- Complete faculty administration in preparation for missing credits, PAB, Programme Committee, External Examiners & APMR
- Collaborating with the Head of Provost Office, who has dotted line management (direct or indirect), to administratively support student success
- To support the FM in reviewing and improving current processes for the FAOs and create development and succession plans for FAO provision
About You:
- Experience of directing and overseeing administration functions with strong service delivery skills and a student focused approach
- Bachelor’s degree and proficiency in MS Office applications such as Excel, Word, Outlook Mail.
- Experience of working in a widening participation environment
- Ability to work independently and supervise as part of a team. Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organizational and conflict management skills
- Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters.
- Ability to maintain successful working relationships with appropriate boundaries
- Ability to be flexible to work days, evenings and weekends as required.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
GEDU Global Education is a dynamic and innovative group of education providers.
Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.
What you'll do
- Senior Faculty Administrators lead the administration function for the faculty, ensuring high standards and accurate data for student success. They manage Faculty Administration Officers to deliver quality clerical services and maintain strong relationships with stakeholders.
About GEDU
GEDU Global Education (GEDU) is changing lives through education and making a fundamental difference to living standards and access to learning globally.
We have operations in 15 countries, including the USA, United Kingdom, France, Germany, Spain, Malta, UAE, India, Saudi Arabia, Australia, Ireland and Canada
We offer a range of educational opportunities— from K12 through Bachelor’s and Master’s degrees, plus apprenticeships and language schools.
Our portfolio has over 75,000 students, covers a wide range of subjects and is characterised by a keen focus on both employability and student experience to maximise return on investment for students. Education is transformative, and this is what drives us.
Our Portfolio:
ICN, Schiller International University, MLA College, GBS UK, GBS Dubai, GBS Malta, Queen Elizabeth's Global Schools, École de Management Appliqué (EMA), Australian Performing Arts Conservatory (APAC), MetaGedu, Lokmani Degree College, English Path, GlobalU, and Global Banking Training.
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Frequently Asked Questions
What does a Senior Faculty Administrator do at GEDU?
As a Senior Faculty Administrator at GEDU, you will: senior Faculty Administrators lead the administration function for the faculty, ensuring high standards and accurate data for student success. They manage Faculty Administration Officers to deliver quality clerical services and maintain strong relationships with stakeholders..
Is the Senior Faculty Administrator position at GEDU remote?
The Senior Faculty Administrator position at GEDU is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Faculty Administrator position at GEDU?
You can apply for the Senior Faculty Administrator position at GEDUdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.