Finance Support Officer - Part Time (30 Hours)

Department: Fees and Income

Location: London Stratford

Type of Contract: Part Time – 30 Hours

Our Vision: Changing lives through education 

About the role: As a Finance Support Officer, you’ll play a vital role in helping students confidently navigate their Student Finance journey. Reporting to the Finance Support Supervisor, you’ll be a key point of contact throughout the admissions and enrolment process, ensuring students feel supported, informed, and reassured at every stage.

You’ll provide accessible, timely, and accurate guidance on Student Finance applications, responding to enquiries within agreed SLAs while maintaining exceptional service standards. From updating records and systems with precision to delivering a consistently positive student experience, your work will directly contribute to student success across the entire student life cycle.

If you’re highly organised, customer-focused, and passionate about helping others, this role offers the opportunity to make a real difference in a fast-paced, student-centred environment.

Please Note: This role is 30 hours, Rota: Monday – Friday 3pm – 8pm, Saturday 10-3 

Please note, we are unable to offer sponsorship for this position.

Key Responsibilities

• Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries. 
• Assist students in making their applications to Student Finance via online or paper application forms.
• Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment. 
• Coordinate with the relevant departments to resolve student’s queries and liaise with external partners and stakeholders to resolve student queries. 
• Respond to student’s queries via email and SysAid ticketing system
• Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.
• Be competent and proficient to offer advice on current funding regulations and compliance to ensure students are accurately informed of funding implications
• Provide in person assistance to students at service desks, communicate through various means and channels as required to provide assistance and guidance
• Attend enrolment sessions and complete relevant financial processes
• Become proficient in GBS systems and software relevant to the role
• Liaise and collaborate with all GBS student facing teams to provide a seamless student service 

What We’re Looking For 

• Experience working in finance operations or customer service 
• A high degree of computer literacy (particularly Microsoft Office applications)
• Effective time management and planning 
• Ability to work independently and as part of a team 
• Excellent written and verbal communication skills
• Strong decision making and problem-solving skills
   

DESIRABLE SKILLS and EXPERIENCE:

• Student experience and working knowledge of HEI sector
• Degree level qualification
• HEI finance experience

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks @ Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

 "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.