About this role
Responsibilities / Tasks
To accelerate the growth of the Service Business Unit in the LAM region, we are seeking a dedicated Service Account Manager (SAM) with strong technical and commercial capabilities. This role is critical to unlocking market potential and driving service sales to very ambitious target, following a structured onboarding period.
Key Responsibilities:
- Develop and execute strategic sales plans to grow service revenues across the LAM region.
- Promote and sell complex service offerings including Upgrades, Retrofitting, Digital Packages, Obsolescence Solutions, and Spare Parts Kits.
- Collaborate closely with Regional Subsidiary teams to enhance service visibility, reputation, and credibility at customer sites.
- Identify and cultivate new business opportunities within existing and new customer accounts.
- Maintain strong customer relationships through regular visits, technical consultations, and value-driven proposals.
- Provide market feedback and insights to support service portfolio development and innovation.
Your Profile / Qualifications
We are seeking a dynamic and experienced professional with the following qualifications and competencies:
- Educational Background: Minimum of a technical high school diploma; a Bachelor's degree in Engineering, Business, or a related field is preferred.
- Technical Expertise: Solid technical foundation, ideally within industrial or food processing technologies.
- Sales Experience: Proven track record in service sales, with the ability to position and sell complex service solutions.
- Language Skills: Proficient in Italian, English and Spanish; additional languages are a plus.
- International Exposure: Demonstrated experience working in international markets and multicultural environments.
- Interpersonal Skills: Empathetic, outgoing, and customer-oriented, with strong communication and relationship-building capabilities.
- Goal Orientation: Capable of working independently and achieving objectives within defined timelines.
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Other facts
About GEA Group
GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components.
GEA provides resource-efficient solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.
What you'll do
- The Service Account Manager will develop and execute strategic sales plans to grow service revenues across the LAM region and promote complex service offerings. They will also maintain strong customer relationships and provide market feedback to support service portfolio development.
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