About this role
Responsibilities / Tasks
Purpose of the role:
To support the efficient planning of field service engineers and the end-to-end logistics required to complete customer service visits. The postholder will learn how to balance customer SLAs, Engineer skills, travel times, and parts availability while developing professional skills through an apprenticeship pathway.
Key responsibilities:
Service Scheduling: Coordinate daily and forward schedule for service engineers, match jobs to engineer competence, optimise routes, maintain job status, confirm customer readiness, monitor progress, and distribute job packs.
Logistics Administration: Arrange parts and tools, coordinate couriers and returns, support vehicle logistics, maintain tool registers, book accommodation and travel, prepare delivery notes and documentation.
Customer & Stakeholder Communication: Act as first point of contact for customers, liaise with engineers and managers, issue confirmations and updates.
Data & Compliance: Maintain accurate records, support compliance with policies, produce simple reports.
Continuous Improvement: Identify opportunities to improve scheduling efficiency and participate in improvement projects.
What you will learn:
Service planning fundamentals: skills matrices, SLAs, priority handling, route optimisation.
Logistics operations: parts flows, inventory accuracy, courier management, returns handling.
Safety & compliance: RAMS, permits to work, vehicle/tool security, site standards.
Professional tools: service management systems, mapping tools, office suite.
Communication skills: professional email/phone etiquette, stakeholder engagement.
Data handling: basic reporting, dashboards, and audit trail management
Your Profile / Qualifications
Qualifications:
GCSEs (or equivalent) including English and Maths. Eligibility for an apprenticeship programme.
Essential skills & Competencies:
Strong organisation and time management.
Clear, professional communication (written and verbal).
Attention to detail with accurate data entry and documentation.
Problem-solving mindset; proactive in resolving conflicts.
Basic proficiency with Microsoft 365 (Excel, Outlook, Teams, Word).
Positive attitude, curiosity, and willingness to learn.
Desirable:
Awareness of field service environments and engineer scheduling.
Familiarity with maps & route planning.
Interest in engineering or operations
Prior exposure to customer service, office administration, or logistics.
Did we spark your interest?
Then please click apply above to access our guided application process.
Other facts
About GEA Group
GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components.
GEA provides resource-efficient solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.
What you'll do
- The role involves supporting the planning of field service engineers and managing logistics for customer service visits. Key tasks include coordinating schedules, arranging parts and tools, and maintaining communication with customers and stakeholders.
Ready to join GEA Group?
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