Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

As a Service Operations Specialist, you'll take on a multifaceted role ensuring both first class communication with Customers and Field Engineers, as well as internal processes such as Service Call Center and planning of Corrective/Preventive activities.

In this role, you'll be responsible for supporting all service activities related to our customers in Romania, closely cooperating with both internal and external stakeholders to ensure timely completion of their service tasks as well as working on projects to help improve overall customer experience.

Job Description

Responsibilities

• Providing  support for all Service operations including service planning, scheduling & Case management,

• Acting as a Call Center Agent, recording customer complains on CRM tool,

• Communicating with field staff, subcontractors and suppliers regarding service requirements and updates,

• Supporting Field Service Engineers by coordinating site access with the Customer and managing all aspects to ensure we are compliant with local regulations and contractual obligations,

• Coordinating the repair and refurbishment services of legacy equipment,

• Complying with local regulatory codes, company policies and procedures.

Qualifications and Requirements

• High School Diploma / GED equivalent required (Associates Degree preferred),

• Experience in medical device industry or service operations,

• Fluent Romanian & English,

• Knowledgeable in Microsoft Office programs (Outlook, Word, Excel, PowerPoint).

• Excellent verbal and written communications skills,

• Strong organizational and problem solving skills,

• Demonstrated ability to manage multiple competing priorities simultaneously while meeting tight deadlines,

• Ability to develop and maintain effective relationships with internal and external customers,

• Commitment to quality and safety.

#LI-MT!

#LI-Hybrid

Additional Information