Job Description Summary

Colibrium Additive, a GE Aerospace company, is a leader in metal additive manufacturing. We deliver innovative 3D metal printing solutions and services that help customers push the boundaries of design and production. We are committed to safety, quality, and customer success.

We’re looking for a proactive, customer-focused Field Service Engineer to install, maintain, and support our state-of-the-art 3D metal printing systems (laser-based machines). In this role, you’ll be the face of Colibrium Additive —solving complex technical issues, enabling customer productivity, and shaping the future of additive manufacturing.

Job Description

What You’ll Do

• Install and optimize systems: Perform installation, commissioning, calibration, and performance tuning of 3D metal printing systems to ensure peak reliability and uptime
• Maintain and troubleshoot: Execute preventive maintenance, diagnostics, and repairs—both on-site and remotely—to resolve issues quickly and safely
• Own the service workflow: Document service activities, manage cases in our service CRM, and maintain accurate records, parts usage, and reports
• Champion the customer: Provide hands-on training, best practices, and guidance to help customers get the most from their systems
• Safeguard quality: Conduct inspections, adhere to procedures, and ensure work meets the highest safety and quality standards
• Drive improvement: Capture and escalate quality deviations, recurring issues, and machine insights to engineering and product teams
• Build relationships: Serve as a trusted partner to customer teams, fostering satisfaction, adoption, and long-term success
• Adapt and deliver: Balance planned PMs with urgent interventions, and prioritize effectively in dynamic environments

What You’ll Bring

• Experience: Demonstrated background in service and/or field service for complex electromechanical systems, industrial equipment, or machine tools
• Education: Qualified in Electrical Engineering, Mechatronics, or Mechanical Engineering (or equivalent technical apprenticeship/qualification)
• Technical skills: Strong troubleshooting across electrical, mechanical, and controls; familiarity with lasers, sensors, pneumatics, PLCs, and safety systems is a plus
• Travel readiness: Willingness to travel frequently across Ireland and the EMEA region, sometimes on short notice
• Work authorization: EU or UK work authorization that allows work in Ireland (or appropriate Irish work authorization)
• Communication: Fluent in English; strong documentation and customer-facing communication skills
• Location: Based in or willing to relocate to the Cork area; clean driving record

Nice to Have

• Experience with additive manufacturing, CNC/laser systems, vacuum systems, or industrial automation
• Exposure to service CRMs, remote diagnostics tools, and digital service workflows
• Knowledge of EHS standards and quality systems (e.g., ISO)

What We Offer

• Competitive compensation and benefits
• Company vehicle and tools for field service
• Work with cutting-edge technology in the additive manufacturing industry
• A collaborative, inclusive environment with strong commitment to employee safety and wellbeing
• Learning and career growth through training, certifications, and global exposure

Why Join Us

You’ll have a front-row seat to the future of manufacturing—solving real problems, seeing your impact at customer sites, and growing your technical and professional capabilities in a high-innovation space.

If you’re passionate about technology and customer success—and you’re excited to work hands-on with advanced 3D metal printing systems—we’d love to hear from you. Apply now to take the next step in your career.

Colibrium Additive is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Information

#LI-Remote - This is a remote position