• Full time, fixed term opportunity until 31st August 2026
• Provide student finance support as a first point of contract from the student contact centre
• Base Salary $89,755 + 17% superannuation 

About the opportunity

The successful candidate will perform general student finance support under general direction including reviewing student refunds, assisting with sponsor relationship, responding to queries, maintaining records, updating web materials and ongoing maintenance of Sydney Student receipting processes. As the first point of contact from student contact center, this role requires strong customer service skills to coordinate and undertake a range of operational activities on an ongoing basis.

Furthermore, this position is responsible for thoroughly analysing aged analysis reports for all Student Loan Accounts and referral of loan balances to a university defined external collection agency which are governed by polices and guidelines.

Your key responsibilities will be to:

• efficiently handle various transactional activities, ensuring accuracy and compliance with established protocols, while contributing to process enhancements
• manage diverse administrative tasks, including documentation, reporting, and content management, to maintain data integrity and enhance operational efficiency
• facilitate ongoing communication with a broad range of stakeholders, proactively addressing any concerns, and collaborating with team members to continuously improve stakeholder relations
• identify and resolve operational challenges, escalating complex issues when necessary, and actively participating in process improvement initiatives
• ensure adherence to governance standards and policies, maintaining compliance across transactions, and actively engaging in process evaluation and enhancement efforts
• administer invoice creation within Peoplesoft A/R system that complies with University of Sydney polices, guidelines and ensure financial documents and data integrity are maintained in a high volume environment under supervision
• run customer statements for outstanding student debtors.

About you

• Bachelor’s degree in a relevant field or an equivalent combination of training and experience
• delivering transactional services in a large and complex organisation
• experience in a high volume customer service environment
• interpreting and applying policies and procedures
• ability to communicate effectively with strong customer service experience.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. This role requires valid work rights for Australia.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Victoria Ford-Rogers Recruitment Operations by email to [email protected]

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The University reserves the right not to proceed with any appointment.

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