About this role
We’re looking for motivated, engaged people to help make everyone’s journeys better.
Job SummaryResponsible for delivering and supporting training programs that ensure front-line employees are fully prepared to meet operational, safety, and compliance standards. This role partners closely with unit leadership and HR to assess training needs, deliver effective on-the-job training (OJT), and maintain accurate training records. The Trainer ensures that all training activities align with company policies, local regulatory requirements, and operational goals. This position reports directly to the Director, Human Resources, with a dotted line to the Director, Learning & Development, North America.
Annual Hiring Range:
$ 70,000 - $ 80,000
Benefits
Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Main Duties and Responsibilities
Design, deliver, and administer training initiatives for union-represented and non-union operational employees.
Conduct needs assessments through surveys, interviews, and consultation with managers and employees.
Monitor and evaluate training effectiveness, adjusting programs as needed to improve outcomes.
Maintain accurate training records in the Learning Management System (LMS) and ensure compliance with audit requirements.
Coordinate and manage the unit's training calendar, course logistics, and enrollment across all shifts.
Facilitate new hire orientation process to ensure consistent onboarding experiences delivered to all employees.
Support and coach Leads and Subject Matter Experts (SMEs) in delivering effective OJT.
Track and report on 0–90-day retention metrics and recommend training interventions.
Serve as the primary local point of contact for training-related inquiries and support.
Ensure training aligns with local compliance, safety, and operational standards.
Deliver and support leadership training initiatives for front-line supervisors and leads, in alignment with regional and corporate programs.
Partner with Learning & Development to implement professional development programs and ensure consistency.
Collaborate with Unit Trainers across locations to ensure alignment on best practices across North America.
Core Competencies and Requirements
Education
Bachelor’s degree from a four-year college or university or equivalent work experience required.
Work Experience
At least three (3) years of experience in training, operations, hospitality, catering, or a related field is required.
Experience delivering on-the-job training and supporting the delivery of leadership development programs is highly desirable.
Experience in a multicultural, fast-paced environment is highly desirable.
Technical Skills
Strong facilitation and presentation skills.
Knowledge of adult learning principles and participant-centered training.
Proficiency in MS Office (Word, Excel, PowerPoint).
Experience with LMS platforms and web-based training tools.
Ability to manage multiple projects and priorities.
Strong analytical and problem-solving skills.
Multilingual skills are desirable.
We anticipate that this job will close on:
02/06/2026For California Residents, please click here to view our California privacy notice.
If you want to be part of a team that helps make travel and culinary memories, join us!
Other facts
About gategroup
Shaping the future of Inflight Hospitality.
At gategroup, we are the global leader in airline catering, retail-on-board, and hospitality services, enhancing the passenger experience at 35,000 feet and beyond.
Headquartered in Zurich, Switzerland, our footprint spans over 200 operating units across 60+ countries and territories, making us the most extensive catering network in the aviation industry. Every day, we proudly serve millions of travelers, partnering with the world’s top airlines to deliver memorable culinary moments and seamless retail experiences.
Driven by innovation, advanced technology, and operational excellence, our teams design and deliver premium food and service solutions tailored to the dynamic needs of modern air travel.
From gourmet meals to intelligent retail programs, our mission is simple:
To elevate every journey.
What you'll do
- The Unit Trainer is responsible for delivering and supporting training programs for front-line employees to meet operational, safety, and compliance standards. This role involves assessing training needs, delivering effective on-the-job training, and maintaining accurate training records.
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