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Specialist, HR, New Hire Support
full-timeNew York

Summary

Location

New York

Type

full-time

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About this role

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Central point of contact for new hires as they transition into the company. This position is responsible for all functions related to the new hire in unit based kitchens(s).

Main Duties and Responsibilities:

  • Orientation scheduling, coordination, facilitation and documentation.

  • Kitchen/Work Area tours.

  • Introduction to Key staff and Management.

  • Mentors Program: assignments, documentation and follow-up.

  • Ensures first 2-weeks training assignment.

  • Coordinates new hire performance review/feedback process.

  • New Employee assessment program Lead and documentation.

  • Works with Operations management as a team member.

  • Works schedule will vary to include 25% off shift.

  • Other duties as assigned by HRM, SHRM and Unit GM.

Qualifications

Education:

  • High School diploma is required.

  • Two-year college degree is preferred.

  • Four-year degree is a plus.

Work Experience:

  • Human Resource, Training

  • Organizational Development experience preferred. 

  • Staffing agency, experience with mass hiring and/or business administrative support will be considered. Airline and or commercial kitchen experience a plus

  • Working in a Labor/union environment a plus.

Technical Skills: (Certification, Licenses and Registration)

  • Strong people skills required. Must be able to communicate with all levels from front line to senior management.

  • Ability to facilitate learning and document using Windows Office Suite.

  • Work with ATS a plus (Taleo).

  • PHR certificate is a plus

Language / Communication Skills:

  • Excellent oral and written communication skills are required.

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: None

Exemption Classification: Non-Exempt

Internal Relationships: Employees at all levels of the unit

External Relationships: Employment candidates

Work Environment / Requirements of the Job:

  • This position requires working in an office setting and frequent exposure to heat and cold.  Frequent walking through the unit are required and long periods of standing, sitting and speaking will be required.

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): VP, Ops; Dir, HR; or Sr Mgr, HR

Dotted Line Manager (Title, if applicable):  n/a

Number of Direct Reports: n/a

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

  • Thinking – Information Search and analysis & problem resolution skills

  • Engaging – Understanding others, Team Leadership and Developing People

  • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

  • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

  • We treat each other with respect and we act with integrity

  • We communicate and keep each other informed

  • We put our heads together to problem solve and deliver excellence as a team

  • We have passion for our work and we pay attention to the little details

  • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

  • We do what we say we will do, when we say we are going to do it

  • We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

01/30/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!

Other facts

Tech stack
Human Resource,Training,Organizational Development,Communication,Mentoring,Performance Review,Documentation,Teamwork,Problem Solving,Learning Facilitation,Windows Office Suite,ATS,PHR Certification,Respect,Integrity,Accountability

About gategroup

Shaping the future of Inflight Hospitality.

At gategroup, we are the global leader in airline catering, retail-on-board, and hospitality services, enhancing the passenger experience at 35,000 feet and beyond.

Headquartered in Zurich, Switzerland, our footprint spans over 200 operating units across 60+ countries and territories, making us the most extensive catering network in the aviation industry. Every day, we proudly serve millions of travelers, partnering with the world’s top airlines to deliver memorable culinary moments and seamless retail experiences.

Driven by innovation, advanced technology, and operational excellence, our teams design and deliver premium food and service solutions tailored to the dynamic needs of modern air travel.

From gourmet meals to intelligent retail programs, our mission is simple:
To elevate every journey.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Airlines and Aviation

What you'll do

  • The Specialist, HR, New Hire Support is responsible for coordinating and facilitating the onboarding process for new hires, including orientation scheduling and performance reviews. This role also involves mentoring and ensuring the completion of training assignments during the initial weeks of employment.

Ready to join gategroup?

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Frequently Asked Questions

What does a Specialist, HR, New Hire Support do at gategroup?

As a Specialist, HR, New Hire Support at gategroup, you will: the Specialist, HR, New Hire Support is responsible for coordinating and facilitating the onboarding process for new hires, including orientation scheduling and performance reviews. This role also involves mentoring and ensuring the completion of training assignments during the initial weeks of employment..

Why join gategroup as a Specialist, HR, New Hire Support?

gategroup is a leading Airlines and Aviation company.

Is the Specialist, HR, New Hire Support position at gategroup remote?

The Specialist, HR, New Hire Support position at gategroup is based in New York, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Specialist, HR, New Hire Support position at gategroup?

You can apply for the Specialist, HR, New Hire Support position at gategroup directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about gategroup on their website.