About this role
About the Role
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .What You'll Do
Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote loyalty by educating customers about our loyalty programs.
Seek out and engage with customers to drive sales and service using suggestive selling.
Enhance customer experience using all omnichannel offerings.
Be accountable to personal goals which contribute to overall store goals and results.
Support sales floor, fitting room, cash wrap, back of house, as required.
Maintain a neat, clean and organized work center.
Handle all customer interactions and potential issues/returns courteously and professionally.
Execute operational processes effectively and efficiently.
Who You Are
A good communicator with the ability to effectively interact with customers and your team to meet goals.
A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
Passionate about retail and thrive in a fastpaced environment.
A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology.
Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.
Other facts
About Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America. Its Old Navy, Gap, Banana Republic, and Athleta brands offer clothing, accessories, and lifestyle products for men, women and children. Since 1969, Gap Inc. has created products and experiences that shape culture, while doing right by employees, communities and the planet. Gap Inc. products are available worldwide through company-operated stores, franchise stores, and e-commerce sites. Fiscal year 2023 net sales were $14.9 billion. For more information, please visit www.gapinc.com.
What you'll do
- As a Brand Associate, the primary responsibility is engaging customers, providing excellent service, and using product knowledge to educate and inspire them, ultimately driving brand loyalty. Associates must also support various store functions like the sales floor, fitting room, and cash wrap while executing operational processes efficiently.
Ready to join Gap Inc.?
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