About this role
About the Role
Gap Inc. is seeking a driven and forward-thinking leader to join the Total Rewards team as Program/Project Manager, Operations. In this role, you’ll lead high-impact projects that enhance our compensation, benefits, recognition, and wellness programs — advancing our mission to be a high-performing house of iconic American brands that shape culture.As a key contributor, you’ll manage cross-functional initiatives from concept to launch, overseeing timelines, resources, and communications to ensure seamless execution. Partnering closely with the Head of Total Rewards and Leaders, you’ll streamline decision-making, shape project scope, and align deliverables with enterprise priorities.
Through bold collaboration and values-based leadership, you’ll help shape a meaningful Total Rewards employee experience in a purpose driven culture at Gap Inc.
What You'll Do
Lead end-to-end execution of Total Rewards projects, managing timelines, deliverables, stakeholder alignment, and post-launch evaluation
Build and maintain detailed project plans, track milestones, and ensure timely delivery across compensation, benefits, recognition, and wellness initiatives
Support enterprise initiatives (e.g., Indigo X, job architecture) by managing project workflows, documentation, and cadence reviews
Drive operational excellence through process optimization and project-based improvements
Manage planning cycles including goal setting, calendaring, and performance tracking, with a focus on project dependencies and resource alignment
Identify and remove operational and project roadblocks to improve team agility and enablement
Support budget tracking to ensure cost-effective and compliant operations
Use data platforms (e.g., Excel, Workday) to support project inform forecasting, reporting, and strategic decision-making
Partner with Head of Total Rewards to prepare communications, presentations, and coordinate enterprise-wide forums related to Total Rewards initiatives
Who You Are
Proven track record of leading project operations within complex, matrixed settings
Strong project management skills, including planning, execution, stakeholder engagement, and post implementation review
Demonstrated success in driving process improvements and delivering measurable outcomes in fast-paced environments
Proficient in data analysis and HR systems (e.g., Microsoft Office, Workday) to support operational and project decisions
Exceptional communication, organizational agility, and systems thinking, with the ability to manage and navigate complexity
Ability to balance strategic intent with operational execution, solving challenges with a structured, outcome-driven approach
Hands-on experience with project management tools and methodologies to support scalable, efficient delivery
Curiosity and enthusiasm for emerging technologies and trends that elevate the employee experience and operational performance
Other facts
About Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America. Its Old Navy, Gap, Banana Republic, and Athleta brands offer clothing, accessories, and lifestyle products for men, women and children. Since 1969, Gap Inc. has created products and experiences that shape culture, while doing right by employees, communities and the planet. Gap Inc. products are available worldwide through company-operated stores, franchise stores, and e-commerce sites. Fiscal year 2023 net sales were $14.9 billion. For more information, please visit www.gapinc.com.
What you'll do
- Lead end-to-end execution of Total Rewards projects, managing timelines, deliverables, and stakeholder alignment. Drive operational excellence through process optimization and manage planning cycles with a focus on project dependencies.
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