About this role
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Join Gainwell Technologies and play a key role in helping clients manage financial operations efficiently and compliantly. As a Collections Specialist, you’ll handle outbound and inbound communications with customers to resolve outstanding accounts, maintain accurate documentation, and ensure a positive client experience while upholding all compliance standards.
Your role in our mission
• Conduct outbound and inbound collection calls using automated systems to assess account status and support resolution.
• Document all communications and updates accurately to maintain account history and compliance records.
• Verify loan or account details, ensuring proper authorization and adherence to client specifications.
• Facilitate customer payments through approved systems and assist with repayment arrangements as needed.
• Maintain accurate customer data and process updates to ensure timely and correct account information.
What we're looking for
• Minimum 2 years of experience in credit or collections operations.
• Familiarity with the Fair Debt Collection Practices Act (FDCPA) and related compliance requirements.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications and business systems software.
• Ability to negotiate payment terms while maintaining professionalism and empathy.
What you should expect in this role
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100% onsite position at our Madison, WI office located at 313 Blettner Blvd.
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Full-time schedule, Monday–Friday (40 hours per week), following standard Central Time business hours.
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Opportunities for professional growth, ongoing training, and skill development.
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A supportive, collaborative work environment focused on quality, compliance, and client satisfaction.
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Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and additional voluntary benefits starting on day one.
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Paid time off, company-observed holidays, and vacation eligibility after the standard waiting period.
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The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Other facts
About Gainwell Technologies LLC
For 50 years, our nation’s federal Medicaid program has worked to improve the health, safety and well-being of America’s most vulnerable populations: low-income families, women and children, seniors, and those with disabilities. With positive health and cost outcomes that pierce inequities and impact economies, the success of these programs is inextricably tied to the prosperity of communities, individual states and the nation as a whole. We think that demands respect and, more importantly, is deserving of a lifetime commitment from innovators who can help those who operate within and around health and human services evolve — in any market at any stage. At Gainwell Technologies, that’s our sole focus.
Built across more than five decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet agencies, health plans and MCOs where they are on their modernization journeys and propel them into the future of public health. Our commitment to innovation, deep experience and ability to leverage insights from customers across 50 states has allowed us to expand on next-generation, cloud-enabled technologies.
Today, Gainwell offers one of the most comprehensive suites of scalable services and solutions on the market — all proven to deliver cost savings, better patient outcomes and an improved provider experience. Equally important to our expanding technologies and results: We bring ideas that bring policies to life.
What you'll do
- As a Collections Specialist, you will handle outbound and inbound communications with customers to resolve outstanding accounts. You will maintain accurate documentation and ensure a positive client experience while upholding compliance standards.
Ready to join Gainwell Technologies LLC?
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