About this role
Summary
As an BOT Developer (Chatbot, AIML, Javascript) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.
Your role in our mission
- Design & Develop Bots: Build intelligent bots using Kore.AI and other platforms, ensuring robust lifecycle management.
- Integrate Voice & Telephony Services: Implement voice bot solutions integrated with Genesys/CXOne for superior customer engagement.
- Enable Cloud Deployments: Deploy and manage solutions on AWS or Azure, ensuring high availability and security.
- Optimize Performance: Debug, monitor, and optimize bot performance for reliability and efficiency.
- Support Operations: Provide ongoing maintenance and operational support for deployed solutions.
- Collaborate in Agile Teams: Work closely with cross-functional teams using Agile methodologies and tools like Jira/ADO.
What we are looking for
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- Must have Bot Development (preferably Kore.AI)
- Experience Bot Lifecycle Management is mandatory
- Must have Voice Bot/Telephony Integration (Genesys/CXOne)
- Experience in JavaScript, REST APIs, Web Services is mandatory
- Additional languages (Python, JSON, HTML/CSS, XML)
- Good to have experience with alternative bot platforms (Dialogflow, MS Bot Framework, Rasa)
- Good to have CI/CD pipelines and test case development
Process & Tools:
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- Agile methodology
- Tools: Jira/ADO, Kore.AI
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What to expect
- An opportunity to work on challenging and impactful projects using the latest technologies.
- A collaborative and supportive team environment where your contributions are valued.
- Access to resources and opportunities for continuous learning and skill enhancement.
- Recognition for your technical expertise and problem-solving abilities.
- A chance to grow your career in a fast-paced, innovative organization.
- Remote working.
- REQ: 31973
Other facts
About Gainwell Technologies LLC
For 50 years, our nation’s federal Medicaid program has worked to improve the health, safety and well-being of America’s most vulnerable populations: low-income families, women and children, seniors, and those with disabilities. With positive health and cost outcomes that pierce inequities and impact economies, the success of these programs is inextricably tied to the prosperity of communities, individual states and the nation as a whole. We think that demands respect and, more importantly, is deserving of a lifetime commitment from innovators who can help those who operate within and around health and human services evolve — in any market at any stage. At Gainwell Technologies, that’s our sole focus.
Built across more than five decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet agencies, health plans and MCOs where they are on their modernization journeys and propel them into the future of public health. Our commitment to innovation, deep experience and ability to leverage insights from customers across 50 states has allowed us to expand on next-generation, cloud-enabled technologies.
Today, Gainwell offers one of the most comprehensive suites of scalable services and solutions on the market — all proven to deliver cost savings, better patient outcomes and an improved provider experience. Equally important to our expanding technologies and results: We bring ideas that bring policies to life.
What you'll do
- The role involves designing and developing intelligent bots, integrating voice and telephony services, and optimizing bot performance. Additionally, the developer will provide ongoing maintenance and support for deployed solutions.
Ready to join Gainwell Technologies LLC?
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