Senior Client & Developer Success (Sales-Minded)
full-time
About this role
Location: Remote (US, LATAM, UK, EMEA)
Reports to: Patrick Severs (Head of Talent / Head of Revenue)
Type: Full-time, senior individual contributor
Role summary
You’re the commercial custodian of G2i’s relationships — responsible for ensuring developers succeed, clients are delighted, and monthly retained revenue grows. You’ll nurture developer relationships, run client engagements (a large portion happening in Slack), own churn/renewals/expansions, and partner with Growth/Marketing to amplify G2i’s brand and reputation. You’ll use Salesforce/HubSpot, Box, and Google Workspace to create seamless, low-stress experiences for clients and developers.
Key responsibilities
Relationship ownership (developers & clients). Build and sustain relationships with curated developers and client stakeholders; primary commercial touchpoint post-sales for upsell/renewals.
Churn & retention ownership. Own monthly churn / MRR retention (definition: monthly revenue that either extends past its original end date or does not). Track, diagnose, and act on risks to prevent churn and convert expiring engagements into new contracts.
Upsell & cross-sell. Identify and convert opportunities to post new jobs, sell managed services and human data, and optimize developer utilization. Responsible for expansion quotas.
Slack-first engagement (major channel). Execute client and developer success workflows frequently in Slack; design and implement conversational touchpoints and automations. (Deep Slack fluency is a bonus, not required.)
Operational improvement. Map information flows across Salesforce/HubSpot, Box, and Slack to improve handoffs, reduce friction, and create a fast, low-stress environment. Redesign flows and automations rather than building core systems from scratch.
Strategic problem solving & execution. Act as strategic advisor while also implementing solutions and running playbooks.
Cross-functional partnership. Collaborate closely with Gabriel Fierria (Head of Talent), Yousra Saleh (Head of Growth), Nachi Levy (AE), and Thea Silaryo (Head of Community).
Measurement & reporting. Maintain dashboards on churn, MRR retention, expansion MRR, Slack engagement metrics, developer satisfaction, and client health scores. Own the churn number and report it regularly.
Client/developer success process adherence. Follow and improve G2i’s client/developer success workflows and check-in cadences (internal playbook available).
Developer follow up
Success metrics / KPIs
Primary: Monthly churn (MRR lost); Net Revenue Retention (NRR); Expansion MRR.
Secondary: # of upsells / quarter; % renewals when first offered; client & developer CSAT/NPS; Slack response/resolution SLAs; avg time to renewal decision; managed services pipeline value.
Operational: % of engagements with documented check-ins; automation coverage for recurring Slack touchpoints.
Required experience & skills
5+ years in technical recruiting, technical customer success, or account management in a technical marketplace or developer-centric company.
Demonstrable sales aptitude: quota attainment, expansions, renewals, and upsells.
Familiar with Salesforce and HubSpot; experienced with Box and Google Workspace.
Strong analytical literacy — comfortable with MRR/NRR math and cohort churn analysis.
Strategic thinker who executes — maps processes, writes playbooks, and operationalizes improvements.
Outstanding written and verbal communication; strong cross-functional stakeholder management.
Bonus: Deep Slack fluency — running client engagements in Slack, building Slack automations (Workflows, Slack apps, Zapier/Make).
Personal profile
Sales-minded, consultative, client-first, with a bias for action.
Calm under pressure, excellent prioritizer in fast environments.
Ownership mentality and a drive to create low-stress, fast processes.
Tools & environment
Regularly use: Salesforce, HubSpot, Box, Google Workspace.
Expected to create and maintain Slack automations and integrations where helpful.
What you'll do
- The role involves managing relationships with developers and clients, ensuring client satisfaction, and driving revenue growth through upsells and renewals. Additionally, the position requires operational improvements and strategic problem-solving to enhance client and developer success.
About G2i Inc.
G2i is the future of hiring technical talent, a video-based hiring platform connecting companies with world-class remote engineers across North America, Latam, and Europe.
Urgency is what we do. We help companies hire in days, not months.
Traditional hiring is noisy - thousands of poor resumes, time-consuming interviews, lack of quantitative data, and competing offers. We reduce the noise and increase signal through knockout questions, live technical interviews, and AI hiring infrastructure.
We work with FAANG companies and high-growth startups including Meta, Google, Microsoft, Webflow, Coinbase, 1Password, and LaunchDarkly.
Planning to hire ten or more engineers? We create Custom Talent Pipelines with specific sourcing, assessment criteria, and integration with your existing HR systems.
G2i is also the creator of React Miami and AI Engineer Miami conferences.
More information at https://g2i.co and https://g2i.ai, or follow us on X @g2i_co
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Frequently Asked Questions
What does a Senior Client & Developer Success (Sales-Minded) do at G2i Inc.?
As a Senior Client & Developer Success (Sales-Minded) at G2i Inc., you will: the role involves managing relationships with developers and clients, ensuring client satisfaction, and driving revenue growth through upsells and renewals. Additionally, the position requires operational improvements and strategic problem-solving to enhance client and developer success..
How do I apply for the Senior Client & Developer Success (Sales-Minded) position at G2i Inc.?
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