Central Scheduling Center Supervisor

COMPETITIVE HOURLY RATE.

FYZICAL PROVIDES PROVIDE 90% EMPLOYER PAID HEALTH.

100% EMPLOYER PAID DENTAL, VISION, LONG-TERM DISABILITY AND LIFE INSURANCE FOR EVERY ELIGIBLE EMPLOYEE.

SUPPLEMENTAL INSURANCE.

401K MATCH. 

PAID TIME OFF & 6 PAID HOLIDAYS. 

PLUS, BONUS OPPORTUNITIES.

What’s it like to be a part of the FYZICALⓇ team? Game Changing!  The opportunities are boundless! 

We are seeking individuals who want to come to work every day excited about the challenge of pushing themselves and their clients beyond expectations, beyond ‘good enough’. We’re a high energy team.  We treat clients with dignity and empathy, and we work hard to improve lives through physical therapy. You will feel right at home at FYZICAL, where our state-of-the-art facilities feature advanced cardiovascular, stabilization and strength stimulating technology to provide the greatest impact for accelerated recovery and relief from pain.

Our people are our greatest asset – we hire individuals who are professional and enthusiastically embrace advances in research, technology, science and health care. In exchange, our teams enjoy a superb working environment, as well as unique and exciting possibilities for personal and professional growth.  If you want to be the best at what you do and be rewarded for it, you have found the right place!

POSITION SUMMARY 

The Central Scheduling Center Supervisor is responsible for overseeing daily operations within the Referral Center to ensure efficient workflow management, exceptional service delivery, and high-quality referral processing. As the primary on-site leader, this role provides real-time support, coaching, and accountability for Central Scheduling Coordinators while promoting operational consistency and adherence to organizational standards. This position plays a critical role in sustaining performance excellence and will work closely with the Shared Services Manager. 

ESSENTIAL FUNCTIONS 

• Functions as a working supervisor by supporting covered regions through hands-on participation in daily Referral Center operations, including processing faxes, managing patient calls, and scheduling patient visits to maintain service levels and patient access.
  • The supervisor will productivity targets equivalent to approximately 80% of standard CSC benchmarks, while balancing leadership, coaching, and coverage responsibilities.
• Supervise day-to-day activities of the East Coast Referral Center, ensuring timely and accurate processing of all referrals.
• Monitor staff workload, productivity, and performance to maintain operational targets.
• Coordinate daily staffing coverage, including adjustments for callouts and fluctuations in call/referral volume.
  • This support may include supervisor coverage during staffing shortages, high-volume periods, or as directed to support operational needs.
• Serve as the primary on-site escalation point for workflow challenges and internal concerns.
• Provide hands-on coaching, mentoring, and performance feedback to Referral Coordinators.
• Support onboarding and training of new team members, ensuring competency in scheduling workflows, systems usage, and quality standards.
• Foster a positive team environment focused on collaboration, accountability, and service excellence.
• Conduct real-time quality checks on documentation, scheduling processes, and referral management tasks.
• Collaborate with management to identify workflow gaps and implement improvements.
• Monitor KPIs (e.g., answer rate, TTS, conversion, CX/NS follow-up, referral processing time) and address performance trends proactively.
• Maintain compliance with organizational policies, SOPs, and service expectations.
• Partner with Shared Services Manager, Clinic Directors, CCS teams, and other departments to ensure seamless communication and alignment.
• Support escalation management for clinical partners, providers, and internal stakeholders.

NON-ESSENTIAL FUNCTIONS 

Leads by example and exhibits solid teamwork while promoting the core philosophy of FYZICAL. 

QUALIFICATIONS/SKILLS/EDUCATIONAL REQUIRMENTS:

• Minimum1-2years of experience in a healthcare operation, call center, or administrative leadership role.
• Strong knowledge of referral workflows, scheduling processes, and patient communication standards.
• Demonstrated ability to lead, coach, and support a high-performing team.
• Excellent communication, problem-solving, and time-management skills.

FYZICAL, the fastest growing physical therapy company in America, is setting a new benchmark for the highest level of care. With locations across the country, our market is exploding with opportunities. From cutting edge sports medicine and orthopedics, to vestibular and balance retraining, we are the company to accelerate your professional growth. State of the art equipment includes world class ceiling mounted railing system, infrared video goggles, and proprietary wellness exam technology. Our rapid growth is continually creating leadership opportunities. 

 Be a part of changing people’s lives for the better. 

It’s time to be excited about your future!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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