Customer Operations Executive
full-time•United Kingdom
About this role
Customer Operations Executive
This role sits within the Operations team umbrella and forms part of our Customer Operations team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.
Who are we?
We’re Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.
With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.
The role
In the Customer Operations team you will assist and help small business owners with queries about funding with us. This role is to provide customer support to our borrowers, helping them understand what Funding Circle can offer them for their growth and expansion needs. As well as offering top quality service to our existing customers, and assisting them with whatever they need.
As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.
Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities:
- Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries.
- Requesting information from borrowers either by email or telephone.
- Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
- Develop strong working relationships with 3rd party suppliers and FC internal departments.
- Support the Direct business reporting by keeping information accurate and updated.
- Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
What we’re looking for
- Driven to succeed both individually and as part of a team.
- Dynamic and KPI driven with the ability to work well under pressure.
- Natural proficient at multitasking with strong time management skills
- A transparent communication with the customer - both good and bad.
- Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.
Want to learn more?
- We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here: https://www.fundingcircle.com/uk/impact
- To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com
- And we’re still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.
Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.
As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
A few highlights:
- Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
- Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
- Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
- Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
- Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Ready to make a difference? We’d love to hear from you.
What you'll do
- The Customer Operations Executive will assist small business owners with queries about funding and provide customer support to borrowers. They will handle inbound inquiries, update the Salesforce CRM system, and develop relationships with third-party suppliers and internal departments.
About Funding Circle UK
We back small businesses with the finance they need to succeed. At Funding Circle, we understand running a business is hard work so we provide a fast, hassle-free experience for businesses looking for finance - with SME experts based in the UK.
Over the past ten years, we've been revolutionising SME lending by making it easier than ever to apply for a business loan. With our simple online application small businesses can apply in minutes without the need for interviews or business cases, get a decision in seconds, and funds in their account in typically 48 hours.
We've helped over 130,000 businesses access more then £14.5 billion since 2010. And we're not done yet.
Ready to join Funding Circle UK?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Operations Executive do at Funding Circle UK?
As a Customer Operations Executive at Funding Circle UK, you will: the Customer Operations Executive will assist small business owners with queries about funding and provide customer support to borrowers. They will handle inbound inquiries, update the Salesforce CRM system, and develop relationships with third-party suppliers and internal departments..
Is the Customer Operations Executive position at Funding Circle UK remote?
The Customer Operations Executive position at Funding Circle UK is based in United Kingdom, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Operations Executive position at Funding Circle UK?
You can apply for the Customer Operations Executive position at Funding Circle UKdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.