About this role
Join Our Dynamic Team as an
Location: Sagewood - Phoenix, AZ
Position: Full-time |
Schedule: Monday through Friday / 8:30 am - 5:00 pm
Compensation: $22 hr. - $25 hr.
About Sagewood
Sagewood is more than just a Life Care Community—we are a vibrant, close-knit family dedicated to providing top-notch care and hospitality. Renowned for our exceptional quality and service, Sagewood is the perfect place for passionate individuals looking to make a difference. We are currently seeking an IT Support Technician to join our enthusiastic team.
Job Summary
The Information Technology (IT) Support Technician is responsible for managing computer-based systems at Sagewood for both residents and staff, providing prompt and accurate solutions while demonstrating exemplary hospitality and customer service. The IT Support Technician receives and reviews IT requirements, inquiries and problems concerning computer hardware, software and services while working to discover solutions to these various issues. The IT Support Technician Troubleshoots diagnoses and resolves low level IT problems in response to residents and staff reported incidents.
Benefits Include:
- Medical, Dental, and Vision Insurance
- 401K with company match
- Scholarships (for employees working 12+ hours weekly plus school-aged dependents)
- Tuition Reimbursement
- Employee Assistance Program
- $4 Daily Lunch Specials
- Daily Pay Options
- Comprehensive orientation with ongoing support and professional development
- A fantastic work environment and supportive teams
Responsibilities
Principal Duties:
- Provides computer support to residents and staff for IT equipment, software systems and networks
- Instruct users on proper use of IT systems and provides information to help improve IT operations
- Receives and effectively responds to phone calls, walks-ins, or computer-generated service requests from residents or staff
- Routes/Escalates difficult and complex issues reported by residents or staff to the appropriate specialist for resolution, Life Care Services (LCS) IT Support Team
- Provides basic computer skills training to residents and staff
- Assist with the maintenance of proper hardware inventory, setup and installation of personal computers (PCs) and printer replacement
- Performs maintenance and makes repair/replacement recommendations on hardware
- Assist with tech and A/V setup needs for residents and staff meetings
- Learns the functionality and capabilities of the systems and trains staff to utilize each function effectively and to its maximum potential
Other Duties:
- Assist with onboarding new residents and staff from a technological aspect
- Attend in-service training and education sessions as assigned
- Installs software and software updates per LCS IT authorization
- Performs other Community Life Services duties as assigned which may include digital communications, collateral creation, event and activities supported and m
Flexibility and Availability:
- Flexibility to work occasional nights and weekends as needed.
- Attend in-service training, online education sessions, and perform other duties as assigned.
Qualifications:
- Two-year degree, or high school degree or GED with minimum of two years of experience in IT security
- Certification and help desk experience preferred
- Knowledge of IT and skill in applying analytical and evaluative techniques to identify, consider, and resolve issues or problems
- Knowledge of IT concepts and methods to participate in the planning and delivery of full range customer support services
- Possess the ability to install, configure, upgrade, analyze, and troubleshoot all hardware and software components
- Skilled in problem solving and issue resolving
- Hospitality and service focused
- Ability to communicate effectively both orally and writing
- Experience installing/configuring PC's, printers and other devices
Physical Requirements:
- The work is primary sedentary with occasional light physical effort such as walking, bending and small equipment handling.
- Capable of lifting and carrying up to 30 lbs. occasionally.
- The IT support Technician may need to maneuver in small spaces and reach high places.
Apply Now
If you are passionate about creating a dynamic community and providing exceptional service, we invite you to apply and become a valued member of the Sagewood team!
Sagewood is an Equal Opportunity Employer.
Other facts
About Friendship Village Kalamazoo
Welcome to Friendship Village, the senior living community connecting you to great friends, good health, active living and personal well-being.
Nestled among over 70 acres of beautiful woods and groomed courtyards, Friendship Village is Kalamazoo’s premier retirement community, with multiple residential solutions, including our exclusive Garden Homes, a comfortable and carefree lifestyle, and quality health services.
Because Friendship Village is a LifeCare® community, as your needs change, you’ll be able to seamlessly transition from independent living to our on-campus assisted living community, skilled nursing care or memory care. We also provide short-term senior rehab and therapy services.
And at Friendship Village, you can always move into our community right at the level of care you need. We’re the only true LifeCare® retirement community in the Kalamazoo area, offering quality, onsite health care at a substantial savings for life.
Our continuum of care:
- Independent Living Garden Homes
- Independent Living Village Apartments
- Woodside - Assisted Living
- Woodside - Memory Care
- Rehabilitation Care
- Long-Term, Skilled Care
Friendship Village is managed by Life Care Services, with more than 40 years of marketing and managing senior living communities across the US. We are a non-profit corporation operated by a Board of Directors comprised of local business professionals. There are no stockholders or owners to take a standing percentage of profits. Income over and above operational costs is used to continuously improve Friendship Village and the lives of our residents.
What you'll do
- The IT Support Technician is responsible for managing computer-based systems for residents and staff, providing prompt solutions while demonstrating excellent customer service. They troubleshoot and resolve IT issues, assist with hardware maintenance, and provide training on IT systems.
Ready to join Friendship Village Kalamazoo?
Take the next step in your career journey