About this role
Working at Freudenberg: We will wow your world!
Responsibilities:
- Deliver front-line IT support by responding to helpdesk tickets, resolving hardware/software issues, and assisting remote users to ensure seamless operations.
- Troubleshoot and maintain systems, diagnosing common technical problems and escalating complex issues to maintain reliability and performance.
- Manage IT assets and setups, including configuring, installing, and maintaining equipment for new and existing users.
- Document and improve processes, recording solutions for recurring issues and contributing to initiatives that enhance IT support quality.
- Provide user guidance and training, promoting effective system use and reducing repetitive issues through clear communication and support.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 0–2 years of experience in IT support or helpdesk roles.
- Strong ability to troubleshoot hardware and software issues effectively.
- Basic knowledge of networking principles, hardware setups, and software configurations.
- Familiarity with helpdesk ticketing systems and tracking resolution metrics.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Residential Filtration Technologies Inc.Other facts
About Freudenberg Group
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products.
Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 175-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action.
In 2024, the Freudenberg Group employed more than 52,000 people in some 60 countries worldwide and generated sales of more than €11.95 billion.
Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.
Visit and follow us at
www.freudenberg.com
https://www.instagram.com/freudenberg.group/
www.youtube.com/FreudenbergGroup
Netiquette
We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance.
All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect.
Contributions made by external users do not necessarily reflect Freudenberg’s opinion.
Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/Freudenberg_Social-Media-Data-Protection-Information.pdf
Legal Notice: https://www.freudenberg.com/legal-notice
What you'll do
- Deliver front-line IT support by responding to helpdesk tickets and resolving hardware/software issues. Manage IT assets and document processes to enhance IT support quality.
Ready to join Freudenberg Group?
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