Responsibilities:

Shape IT service strategy by providing subject matter expertise and aligning services with business needs.
Support design & architecture with technical input to ensure effective, feasible solutions.
Contribute to governance by helping maintain compliance with standards, policies, and guidelines.
Lead service implementation & transition, ensuring smooth handover and stakeholder coordination.
Manage daily operations to maintain stable, secure, and efficient IT service performance.
Drive continuous improvement to enhance service quality, reliability, and efficiency.
Maintain accurate documentation and promote effective knowledge sharing across teams.
Support resource & financial planning by providing insights on staffing, cost control, and budgets.
Assist with escalations by offering technical expertise for timely issue resolution.
Participate in service‑related projects, ensuring delivery aligned with goals and standards.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience.
3 years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and / or Client Access & Policy services.
Proficiency in IT FrontEnd Services, processes and tools.
Strong understanding of ITIL processes.
Excellent communication and stakeholder management skills.
Analytical and problem-solving abilities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Chem-Trend Limited Partnership

Other facts

Tech stack

IT Service Strategy,Service Desk Management,Client Configuration,Mobile Device Services,ITIL Processes,Communication Skills,Stakeholder Management,Analytical Skills,Problem-Solving Skills,Technical Expertise,Governance Compliance,Documentation,Continuous Improvement,Resource Planning,Financial Planning,Service Implementation

About Freudenberg Group

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products.

Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 175-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action.

In 2024, the Freudenberg Group employed more than 52,000 people in some 60 countries worldwide and generated sales of more than €11.95 billion.

Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.

Visit and follow us at

www.freudenberg.com
https://www.instagram.com/freudenberg.group/
www.youtube.com/FreudenbergGroup

Netiquette

We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance.

All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect.

Contributions made by external users do not necessarily reflect Freudenberg’s opinion.

Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/Freudenberg_Social-Media-Data-Protection-Information.pdf

Legal Notice: https://www.freudenberg.com/legal-notice

Team size: 10,001+ employees

Website: http://www.freudenberg.com/

LinkedIn: Visit

Industry: Motor Vehicle Manufacturing

What you'll do

The IT Senior Support Analyst will shape IT service strategy and support design and architecture with technical input. They will manage daily operations to ensure stable and efficient IT service performance while driving continuous improvement.

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Frequently Asked Questions

What does a IT Senior Support Analyst do at Freudenberg Group?

As a IT Senior Support Analyst at Freudenberg Group, you will: the IT Senior Support Analyst will shape IT service strategy and support design and architecture with technical input. They will manage daily operations to ensure stable and efficient IT service performance while driving continuous improvement..

Why join Freudenberg Group as a IT Senior Support Analyst?

Freudenberg Group is a leading Motor Vehicle Manufacturing company.

Is the IT Senior Support Analyst position at Freudenberg Group remote?

The IT Senior Support Analyst position at Freudenberg Group is based in Howell, Michigan, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the IT Senior Support Analyst position at Freudenberg Group?

You can apply for the IT Senior Support Analyst position at Freudenberg Group directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Freudenberg Group on their website.