About this role
Working at Freudenberg: We will wow your world!
Responsibilities:
Order processing, delivery coordination, and invoicing using SAP ERP
Monitoring and tracking of order fulfillment
Preparation of transport documents for non-hazardous and hazardous goods for road and sea transport
Knowledge of export procedures and customs documentation
Handling customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
Recording and processing complaints and returns in the SAP C4C (CRM) system
Preparation of accompanying documents for occasional national and international parcel shipments
Participation in projects
Qualifications:
Completed commercial vocational training with experience in Customer Service
Knowledge of ERP/SAP desirable, as well as CRM systems and MS Office
Basic knowledge of customs regulations and export control
Basic knowledge of regulations for the transport of dangerous goods – ADR / IMDG (training provided)
Fluent German and good command of English
Strong communication skills in dealing with customers; motivated, resilient, flexible, a team player, and able to work carefully and accurately
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
SurTec Deutschland GmbHOther facts
About Freudenberg Group
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products.
Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 175-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action.
In 2024, the Freudenberg Group employed more than 52,000 people in some 60 countries worldwide and generated sales of more than €11.95 billion.
Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.
Visit and follow us at
www.freudenberg.com
https://www.instagram.com/freudenberg.group/
www.youtube.com/FreudenbergGroup
Netiquette
We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance.
All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect.
Contributions made by external users do not necessarily reflect Freudenberg’s opinion.
Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/Freudenberg_Social-Media-Data-Protection-Information.pdf
Legal Notice: https://www.freudenberg.com/legal-notice
What you'll do
- The Customer Service Specialist will be responsible for order processing, delivery coordination, and invoicing using SAP ERP. They will also handle customer inquiries and manage complaints and returns.
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