Team Lead - Platform Engineering
full-time•London
About this role
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google
Role Overview
Fresha is entering its next phase of global scale, and the Platform team plays a vital role in making that growth fast, safe, and sustainable.
As a Platform Engineering Team Lead, you will be accountable for the team’s performance and outcomes — ensuring delivery is predictable, communication is proactive, systems are well-architected, and operational standards are upheld.
With the rapid acceleration of AI and automation, this is a unique moment to transform how platforms are built and operated — reducing toil, improving reliability, and enabling smarter, faster engineering decisions.
You will support Fresha’s growth by driving infrastructure readiness, aligning platform strategy with business outcomes, and applying AI where it delivers real operational leverage.
We care deeply about customer impact, even when the work is internal - platform improvements ultimately exist to help Fresha deliver better experiences to customers.
\n- Docker
- AWS EKS
- Kafka / AutoMQ for asynchronous messaging
- Elixir & Ruby for core services
- gRPC for inter service communication
- GraphQL for API ingress
- Next.js / TypeScript for frontend
- PostgreSQL (RDS) for persistent storage
- GitHub Actions (primary CI), with Jenkins & Argo Workflows for legacy pipelines
- Redis for key/value storage
- Terraform for infrastructure as code
- Python and GoLang for our Platform tools
- Datadog, Sentry for observability and incident response
Platform & Infrastructure Readiness
- Apply AI-assisted approaches to reduce toil, improve reliability, and support platform decision-making where it creates clear value
- Align technology direction with broader company strategy and operational priorities
- Define and evolve infrastructure architecture to support multi-region deployments
Observability & Operational Excellence
- Implement with AI-assisted detection, triage, and automation to improve signal quality and reduce manual effort
- Extend monitoring, alerting, and observability capabilities across services
- Make operational data easy to access, understand, and act on
Ownership, Delivery & Cross-Team Leadership
- Drive cross-functional initiatives across Product, Engineering, and Security stakeholders
- Own the reliability and performance of the platform, ensuring the team consistently delivers high-quality results
- Scope, prioritise, and deliver platform initiatives with clear outcomes and accountability
People Leadership & Talent Growth
- Set goals that are ambitious but achievable, without compromising technical standards
- Ensure the team is clear on expectations and empowered to make value-added decisions
- Develop engineers through coaching, delegation, and feedback
- Foster continuous learning through retros, documentation, and knowledge-sharing
- Own onboarding and team health, ensuring engineers are set up for success
- Have proven experience as an engineering leader, driving high-impact outcomes across platform, infrastructure, or reliability teams
- Bring hands-on experience applying automation and AI/LLM-based tools to improve observability, incident response, and reduce operational toil
- Strong technical background across infrastructure, cloud platforms, and distributed systems
- Knowledge of cloud architecture, workload management, DevOps, and SRE principles
- Experience with AWS (EKS, RDS, S3, CloudFront), or equivalent platforms on GCP or Azure
- Understanding of Linux and networking fundamentals (TCP/IP, DNS, firewalls, load balancing, VPNs)
- Demonstrate strong programming and automation skills in Python, Go, or Bash, and use Infrastructure as Code (Terraform) to build repeatable, low-risk systems
- Practical experience building observability systems across metrics, logs, and traces, using tools such as Datadog, Grafana, ELK, Sentry, and OpsGenie
- Creative problem-solving mindset, with the ability to simplify complex systems and unlock scalable solutions
- Comfortable operating in a fast-paced, rapidly evolving environment with high ownership, ambiguity, and strong accountability
- Screen Stage - Video-call with a member from the Talent Team (45-60min)
- 1st Stage - Technical video/In-person interview with the team (60min)
- 2nd Stage - Technical Video/In-person interview with Team (up to 1.5 hours)
- Final Stage - Video interview with Head of Engineering / VP of Engineering (60min)
We aim to finalise the entire interview process and deliver feedback within 4 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
What you'll do
- As a Platform Engineering Team Lead, you will be accountable for the team’s performance and outcomes, ensuring predictable delivery and proactive communication. You will drive infrastructure readiness and align platform strategy with business outcomes while applying AI to enhance operational efficiency.
About Fresha
Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide.
For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions.
Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth.
Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience.
Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.
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Frequently Asked Questions
What does a Team Lead - Platform Engineering do at Fresha?
As a Team Lead - Platform Engineering at Fresha, you will: as a Platform Engineering Team Lead, you will be accountable for the team’s performance and outcomes, ensuring predictable delivery and proactive communication. You will drive infrastructure readiness and align platform strategy with business outcomes while applying AI to enhance operational efficiency..
Is the Team Lead - Platform Engineering position at Fresha remote?
The Team Lead - Platform Engineering position at Fresha is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Team Lead - Platform Engineering position at Fresha?
You can apply for the Team Lead - Platform Engineering position at Freshadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.