Sales Account Manager (Sydney)
full-time•Sydney
About this role
About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional Sales Account Manager (SMB) to join our global business.
Reporting to the Account Management Team Lead, and partnering closely with our Sales and Onboarding teams, you will own a portfolio of SMB Partners and be accountable for revenue growth through upsell, cross-sell, and increased product adoption. This is a quota-carrying, commission-earning role built for someone who enjoys commercial conversations, proactive outreach, and delivering month-on-month account spend growth.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working autonomously, and wants to make a visible impact on revenue performance across a large customer base.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog-friendly office five days per week.
Sydney office: Level 2, 364 Kent Street, Sydney NSW 2000
\n- Own revenue outcomes across your portfolio by carrying a monthly/quarterly expansion quota and driving consistent growth in account spend
- Identify, qualify, and execute upsell and cross-sell opportunities within existing SMB Partners to increase product adoption and monetised revenue
- Proactively engage your portfolio using a structured outbound cadence (calls, video, and face-to-face meetings) to create commercial opportunities, not just respond to requests
- Analyse account performance and platform usage data to spot growth signals, prioritise accounts, and build targeted action plans
- Run consultative sales conversations that clearly link Partner goals to Fresha solutions, handling objections and guiding Partners to the right products and features
- Retain Partners by increasing value realised and addressing early churn risk through adoption, education, and commercial problem-solving
- Build strong relationships with decision-makers and influencers across your accounts to drive long-term revenue expansion
- Partner with Sales, Onboarding, and internal teams to remove blockers, improve Partner outcomes, and accelerate growth across your book
- 1 to 2 years experience in outbound business development and/or a quota-carrying account management or sales role
- Demonstrated ability to hit targets and stay motivated by revenue goals and commission outcomes
- Confidence running commercial conversations (pricing, value articulation, negotiation, objection handling)
- Strong organisation skills to manage a high-volume portfolio with a consistent cadence
- A proactive, self-starter mindset and comfort operating in a changing environment
- Experience selling into small businesses is a plus
- SaaS or platform experience is beneficial, but not essential if you’ve sold value and outcomes before
- Excellent communication and listening skills
- Creative problem-solving, with a test-and-learn approach to improving results
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
- Screen stage - Video-call with a member from the Talent Team - 30 MINUTES
- 1st stage - Video-call/in-person with Hiring Manager - 45-60 MINUTES
- Final stage - Video-call/in-person with Hiring Team - 60-75 MINUTES
We aim to complete the entire interview process and deliver feedback within 3 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
What you'll do
- The Sales Account Manager will own revenue outcomes across their portfolio, driving consistent growth in account spend through upselling and cross-selling. They will engage proactively with partners to create commercial opportunities and analyze account performance to identify growth signals.
About Fresha
Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide.
For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions.
Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth.
Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience.
Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.
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Frequently Asked Questions
What does a Sales Account Manager (Sydney) do at Fresha?
As a Sales Account Manager (Sydney) at Fresha, you will: the Sales Account Manager will own revenue outcomes across their portfolio, driving consistent growth in account spend through upselling and cross-selling. They will engage proactively with partners to create commercial opportunities and analyze account performance to identify growth signals..
Is the Sales Account Manager (Sydney) position at Fresha remote?
The Sales Account Manager (Sydney) position at Fresha is based in Sydney, New South Wales, Australia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sales Account Manager (Sydney) position at Fresha?
You can apply for the Sales Account Manager (Sydney) position at Freshadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.