PURPOSE AND SCOPE:  

Associate will assist registered nurses with scheduling and care coordination for patients in the Transplant Care Navigation program (TCN). Duties may include but are not limited to supporting patients in a variety of care coordination activities. Responsibilities involve services provided telephonically, email and texting. Charting, coordination and scheduling of patient appointments. Confirm patient intent and attendance of appointments. Reschedule any missed appointment. Assist registered nurses in obtaining test results. Confirm insurance authorization where appropriate. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

• Under supervision, utilizes established procedures to perform routine assigned tasks. 

• Completes specific competency skills checklist required for job roles. May vary from transplant center to transplant center. 

• Utilizes critical thinking, time management and detailed knowledge of the Care Navigation Program to facilitate the coordination of patient scheduling.  

• Communicates and coordinates with patient and care partners to ensure scheduling attendance. 

• Communicate any potential issues to supervising Registered Nurse and/or management staff. 

• Documents all activities completed and updates charts within the patients' medical record(s). 

• Maintains current knowledge of the departmental program software and the Company's clinical information systems. 

• Assists with various projects assigned by direct supervisor.  

• Learning to use professional concepts. Apply company policies and procedures to resolve routine issues. 

• Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. 

• Build stable working relationships internally.  

• Normally receive specific, detailed instructions on all work.  

• If applicable, refer to Lead Scheduler or TCN for assistance with day-to-day problems that may arise.  

• Escalates issues to supervisor/manager for resolution, as deemed necessary. 

• Performs other related duties as assigned. 

• Participation in and documentation of training as needed for each Transplant Center 

PHYSICAL DEMANDS AND WORKING CONDITIONS: 

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• This is a work from home role.  

• Day-to-day work includes desk and personal computer work and interaction with patients, facility staff and physicians. 

• The position requires travel between assigned Centers for training only. Travel to Organizational Meetings may be required. 

SUPERVISION:  

• None 

EDUCATION AND REQUIRED CREDENTIALS:  

• Associates degree required.

• Scheduling training preferred 

• EPIC proficiency highly preferred 

EXPERIENCE AND REQUIRED SKILLS:  

• 1 - 2 years' related experience.  

• At least 1 -year experience in clinical setting preferred. 

• Ability to communicate and collaborate effectively and professionally with staff, providers, vendors, and patients in a telephonic environment. 

• Prior remote employee experience is strongly preferred.  

• Ability to multitask and prioritize in a fast-paced environment. 

• Ability to operate basic office equipment such as telephones and computers. 

• Advanced interpersonal skills and ability to handle sensitive and confidential situations and retain confidentiality.  

• Must be capable of clear and timely written/verbal communication with peers, professional staff, providers, and management.  

• Must have good working knowledge of computer systems with emphasis on Word, Excel, and other programs related to the position. 

• Must have a HIPPA-compliant workspace in the home with non-satellite, high-speed internet of more than 20 Mbp.