About this role
Company Description
Flannels is a leading luxury retailer known for delivering an exceptional shopping experience with a curated selection of the world’s most coveted brands. Our Supervisors, with the support of their sales team, play a key role in offering bespoke styling advice and a premium, personalised service to our customers.
We are now looking for trend aware & fashion conscious retail leaders to join our team in Flannels Belfast.
Job Description
Your Role:
- Maximise turnover to exceed required targets and identify opportunities to continually improve performance
- Manage and motivate the performance of the team to ensure sales targets are met and exceeded
- Be a strong presence on the shop floor to drive sales both personally and through the team
- Ensure exceptional customer service is delivered at all times
- Ensure all members of the team have the tools and knowledge to deliver the key business objectives
- Manage the presentation and merchandising of seasonal stock in line with Head Office directives
- Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors
- Drive and deliver KPI's
- Create and maintain customer profiles via Flannels’ clienteling tool
- Develop and nurture strong relationships with customers, ensuring loyalty and repeat business.
- Research, source and find products to satisfy clients’ requests and needs
- Monitor correspondence and ensure prompt response to all enquiries
- Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role
Qualifications
Your Profile:
- You will be an exceptional people manager, with strong leadership and motivational skills
- Excellent communication, planning and organisational skills
- Passionate about fashion, with extensive knowledge of luxury brands and designers.
- A people-person with excellent communication and interpersonal skills.
- Target-driven with a proactive approach to achieving sales goals.
- Ability to work in a fast-paced, client-focused environment.
Personal qualities
- High level of personal energy to drive projects to completion
- Confident and assertive
- Positive and enthusiastic with a can do attitude
- Passion for fashion retail
- Professional manner
- Trend aware, fashion conscious and well presented at all times
Additional Information
The Rewards:
- Base salary £30,222 per annum
- Weekly/Monthly & Quarterly Commercial Bonuses
- 20% staff discount across all Frasers group brands
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 50% Uniform discount
- Cycle to work scheme
- Long service awards
Other facts
About Frasers Group
Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse.
We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast.
We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores.
We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come.
We’re not sitting back – there’s no room for hesitation.
What you'll do
- The Supervisor will maximize turnover and manage team performance to meet sales targets while ensuring exceptional customer service. They will also maintain stock presentation and monitor market trends to drive sales.
Ready to join Frasers Group?
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