Logistics Coordinator

We are a family-owned rapidly growing boutique logistics and fulfillment company that helps keep Canadian commerce growing. Come join a winning team and workplace community where excellent service and having fun is a must!

• Salary: $50,000 to $55,000, depending on experience
• Location: London, ON (Remote work from home with monthly onsite team meetings)
• Schedule: Monday to Friday (8:30am – 5:00pm), 40 hours per week
• Reports to: Logistics Supervisor

Why you’ll love Fraser Direct

• Competitive pay & Benefits (Holiday, Paid Time Off)
• On-demand pay options
• Excellent work-life balance
• Great work environment and culture
• On-the-job training and skills development
• Monthly Recognition Awards
• Social committee & company events

The Job

This position would be suitable for someone with experience in arranging cross border transportation. You will be working with all parties in the supply chain, responsible for the efficient coordination of customers’ logistics needs, and providing exemplary service to both internal and external customers. Ideally you will have an asset based background that allows you to understand and support carrier relationships.

What your job duties may include:

• Process orders, select carriers, negotiate rates, and issue the necessary documentation.
• Ensure on-time pick-up of shipments, monitor them while in transit to ensure successful on-time delivery per customer expectations.
• Maintain an excellent rapport with all staff, suppliers, clients, and their vendors and customers. 
• Provide problem-solving support to meet supply chain partner needs. 
• Demonstrate tremendous time management skills and accuracy in all transactions; attention to detail is a must.
• Participate in the company Quality Management System, following, identifying and implementing improvements in processes and procedures. 
• Promote the cross-selling of company services to existing and potential clients. 
• Ensure the highest standards of quality and uniformity in all transactions. 
• All other duties as required.
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The Ideal Candidate

• Intermediate to Advanced skills with Microsoft suite (Excel, Word, Outlook).
• Previous experience with Transportation Dispatch and Customer Service is preferred.
• Previous experience with ACE/ACI and Border Crossing requirements is an asset.
• Experience with Transportation Management System (TMS) or other applicable software is an asset.
• Business level communication in both written and verbal exchanges. 
• Ability to garner the respect and trust of Clients, Suppliers, and Staff. 
• Works well in a team, able to prioritize and cope with deadlines. 
• Negotiation, conflict resolution, and problem-solving skills.
• Ability to speak & write in French would be an asset.

By applying to this job, you will be assessed against our “Deliver the Promise” standards to ensure we provide our clients with consistent and exceptional service and cultivate a culture of excellence. This job requisition was not created with the help of AI. AI will not be used to make hiring decisions or to determine who progresses in the job application process. This position is for an existing vacancy. Thank you to all interested applicants.  Candidates who possess the best fit of experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.