FI
Technical Coordinator, Billing Services
full-time•United States
About this role
Summary: Under limited supervision and with significant independent judgment, responsible for collaborating with Billing Services leadership in the achievement of productivity, quality, efficiency, consistency, and business goals by developing, communicating, and monitoring performance to best practices, supporting staff skill development, and serving as a billing services subject matter expert.
Essential Duties and Responsibilities:
- In cooperation with leadership, ensures billing services best practices by:
- Researches, develops, and implements policies, procedures and processes to promote consistency
- Develops and delivers onboarding, job skills training and development programs to billing services staff
- Identifies skill gaps relative to billing services best practices and provides performance improvement consulting and support
- Monitors the performance of the billing services function and makes recommendations for continuous improvement
- Acts as a subject matter expert, providing billing services expertise
- Develops and executes effective billing services internal quality control processes and procedures to ensure a consistent work product, including the design and coordination of billing services internal quality review processes
- Serves as Business Lead and/or resource on corporate projects representing the billing function
- Develops/maintains data analytics for various reporting metrics
- Performs other duties as assigned
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
What you'll do
- This role involves collaborating with Billing Services leadership to achieve business goals by developing and monitoring performance against best practices. Key duties include researching, developing, and implementing policies, delivering staff training, and acting as a subject matter expert for billing services.
About Frankenmuth Insurance Company
Frankenmuth Insurance exists to provide peace of mind by protecting individuals, families, and businesses with tailored insurance solutions. Headquartered in historic Frankenmuth, Michigan, we’ve been serving our policyholders for more than 155 years and remain committed to being your insurer of choice through exceptional protection and service. As a super-regional carrier, we work exclusively with more than 800 independent agencies across 15 states to offer business, home, auto, and life insurance, along with surety bonds. Recognized for our financial strength and stability, we proudly maintain more than $2 billion in assets and have earned an AM Best A category rating for more than 45 consecutive years, demonstrating our long-standing reliability and commitment to protecting what matters most. Learn more at fmins.com.
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Frequently Asked Questions
What does a Technical Coordinator, Billing Services do at Frankenmuth Insurance Company?
As a Technical Coordinator, Billing Services at Frankenmuth Insurance Company, you will: this role involves collaborating with Billing Services leadership to achieve business goals by developing and monitoring performance against best practices. Key duties include researching, developing, and implementing policies, delivering staff training, and acting as a subject matter expert for billing services..
Is the Technical Coordinator, Billing Services position at Frankenmuth Insurance Company remote?
The Technical Coordinator, Billing Services position at Frankenmuth Insurance Company is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Coordinator, Billing Services position at Frankenmuth Insurance Company?
You can apply for the Technical Coordinator, Billing Services position at Frankenmuth Insurance Companydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.