About this role
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Part-time, 20 hours-per-week, benefit eligible.
Monday through Friday from 1:00 p.m. to 5:00 p.m.
Coordinate the intake and distribution of complaints and grievances.
Monitor, document, & distribute messages on the Physician and Nurse’s comment lines and other internal comment lines.
Provide training for staff related to the complaint and grievance process through formal and informal education and training.
Create materials necessary for effective and timely training of staff and others.
Produce reports regarding complaint and grievances and patient satisfaction surveys and then distribute them to appropriate personnel.
Maintain knowledge of all essential operations of the Service Excellence Department and work with the manager to coordinate efforts.
Recognize inefficiencies and work with manager to correct.
Work with Cultural/Mission Coordinator to assure effective operation of interpreting requests.
Coordinate the intake and distribution of Service Excellence Employee Recognition awards.
QUALIFICATIONS
High School Diploma/GED Required
5 years Customer Service Required
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
Other facts
About Franciscan Alliance, Inc.
A trusted leader in providing faith-based, integrated health care, Franciscan Alliance brings together the latest technology, innovative procedures and the brightest, most compassionate people to serve our patients in Indiana, Illinois and Michigan. Throughout our 13 hospitals and many medical practices, we offer a number of nationally recognized Centers of Health Care Excellence.
Our health care system carries forth Christ’s healing ministry and strengthens the Catholic health care mission by: Providing a broad, coordinated continuum of health care services with an emphasis on improving the health of persons and communities; Treating the mind, body and spirit with holistic and comprehensive medical options; Developing creative structures for health care delivery; Being advocates for those in need; Identifying and developing our sisters and laity for Franciscan leadership.
What you'll do
- The Service Excellence Coordinator will coordinate the intake and distribution of complaints and grievances, monitor and document messages on comment lines, and provide training for staff related to the complaint and grievance process. Additionally, they will produce reports on complaints and patient satisfaction surveys and work with the manager to improve operational efficiency.
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