About this role
We offer a creative and friendly environment with plenty of opportunity for advancement.
Who We Are
Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression.
What You’ll Do
Our Boutique Team Leader is the frontline of our field leadership team, responsible for all aspects of our boutique operations including guest experience, talent, and visual merchandising. Through strategizing, coaching, and accountability, you lead and motivate your team to provide an exceptional customer experience and maximize sales. Boutique Team Leader responsibilities include:
Guest Experience
- Cultivate a selling culture focused on building a confident and engaged team that is motivated to provide unwavering dedication to our guests.
Leadership
- Driving sales results by analyzing the business and identifying opportunities to improve metrics through sales floor leadership and continuous coaching on and off the sales floor.
- Planning, delegating, and following up on expected tasks, assignments, and activities while maintaining our guest as our top priority.
- Fostering a culture of communication and teamwork, ensuring important boutique & company information reaches all levels of the team.
- Providing consistent developmental feedback that empowers and motivates your team.
- Acting as a liaison between the Boutique Team, Field, and Corporate partners.
Talent
- Attracting, recruiting, onboarding, developing, and retaining a high-performing and diverse team.
- Building bench strength for the boutique by preparing team members for the next level of responsibility.
- Coaching, training, and developing team members to the behaviors that create success in their roles.
- Managing performance fairly, consistently, and on an ongoing basis.
- Establishing open, candid, and trusting professional relationships with team members.
- Exhibiting a high degree of personal integrity and hiring a trusted, reliable team.
Operations & Visual
- Leading operational excellence through daily boutique operations, managing budgets and boutique inventory, and supporting and enforcing company policies and procedures.
- Understanding business drivers and how to maximize profitability and ensuring visual and operational standards are met consistently.
- Creating schedules to deliver a high level of service and maximize sales potential using provided company tools while staying within the allocated payroll hours budget.
What You’ll Get
- A flexible schedule
- Growth and advancement opportunities
- A generous team member discount
- Monthly Incentive Program
- Opportunity to participate in our 401(K) Plan
- Medical, Dental, Vision, and Life Insurance available
- Paid Parental Leave
Position Requirements
- Several years of experience in a specialty retail store leadership role
- Ability to motivate others and work together to deliver sales results
- Able to plan and execute tasks efficiently and independently
- Flexible and adaptable
- Ability to multi-task and balance multiple priorities
- Ability to work flexible hours to meet the needs of the boutique which includes days, nights, weekends, and holidays
Physical Requirements
- Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
- Must be able to work independently
- Must be able to lift and carry up to 35 lbs
We consistently seek candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for francesca’s, we encourage you to apply today.
francesca’s is an equal opportunity employer. francesca's understands our team members contribute to our growth and we invite you to help us continue our success.
Other facts
About francesca's
Known for offering unique, free-spirited fashion, jewelry and lifestyle products for over 20 years, francesca’s mission is to inspire discovery and celebrate individuality. Our brand purpose #FreeToBeYOU starts with our customer. By creating a space to amplify the voices of everyone seeking self-expression we hope to play a small part in uniting the world around the power of originality.
What started as a single boutique in Houston, TX has now expanded to 460 boutiques in 48 states and two ecommerce sites: www.francescas.com and our tween-brand www.frankishop.com.
francesca’s is owned and operated by TerraMar Capital private equity group http://terramarcapital.com.
What you'll do
- The Store Manager is responsible for all aspects of boutique operations, including guest experience, talent management, and visual merchandising. They lead and motivate their team to provide exceptional customer service and maximize sales.
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