About this role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role
Four Seasons Hotel Madrid is looking for a Hair Assistant to join our team. The Hair Assistant is responsible for proactively welcoming guests and dealing with hair spa related enquiries, being knowledgeable about treatments, products and services offered as well as pricing as well as supporting in scheduling treatments. The role also includes taking a proactive approach to understanding guests' needs and desires.
What you will do
- Support the company’s philosophy and company culture using guiding principles and delight as part of ensuring guest satisfaction and the achievement of our mission statement.
- Welcome the guests at the Hair Spa.
- Assisting in cleaning of Hair Spa and any area request by Art Manager.
- Ability to upsell hair products and retail brands within the hair spa.
- Implements correct shampoo technique and treatments for guests.
- Must be knowledgeable, independent and experienced in providing blow drying services and updos.
- Experience and ability to provide coloring services are required.
- Work harmoniously and professionally with co-workers and supervisors.
What you bring
As an ambassador of Four Seasons, our ideal Hair Assistant should represent the brand through excellent grooming, a positive attitude and a warm welcoming smile. Strong interpersonal skills are paramount, as well as the ability to multitask and solve problems. Previous hair assistant experience or a minimum of 2-year apprenticeship is required, as well as at least one specific training in hair color.
Applicants also are required to have a flexible schedule and the ability to work all shifts, weekends and holidays. Must have the legal right to work in Spain and have fluency in Spanish, English knowledge will be considered as an additional skill.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).
Complimentary Dry Cleaning for Employee Uniforms.
50 natural days of vacation, and the day of the birthday free.
Complimentary Private Health insurance.
Complimentary Employee Meals.
Schedule & Hours:
This is a part-time position (24h/week).
This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.
Other facts
About Four Seasons Hotels and Resorts
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
What you'll do
- The Hair Assistant is responsible for welcoming guests, handling hair spa inquiries, and supporting treatment scheduling. They must also maintain cleanliness in the Hair Spa and assist with upselling products.
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