Summary
Location
Saskatoon
Type
OTHER
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About this role
Overview
Fountain Tire Saskatoon (Millar Avenue), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!
At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:
What is in it for you?
- Competitive compensation
- Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
- We will develop your skills and certifications with our excellent training program & opportunity for advancement
- The opportunity to work with an excellent team and great customers
- Regular day shifts
- Great discounts for you and your family on tires, parts, and mechanical services
Primary Responsibilities:
- Creating work orders and arranging bookings and communicating them to the technicians
- Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
- Provide proactive calls to customers to determine their satisfaction level with the service they have received
- Recommend tire service, specialty tire service, wheel, and mechanical service to customers
- Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
- Keep promotional material updated in the showroom.
- Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site, or field.
- Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
- Assist in inventory management through documentation processes and annual inventory counts
What does it take to get on track?
- Experience in the automotive repair industry or tire industry is an asset
- Effective listening skills with the ability to identify customer needs and provide recommendations
- Working knowledge of passenger, light truck and, specialty tires and mechanical services
- Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
- Excellent customer service and a great attitude are a must
- A team player who takes pride in their work
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!
Other facts
About Fountain Tire
Fountain Tire offers a wide range of car, pick-up, commercial truck, and specialty tires, as well as custom wheels, product repair services, and complete automotive service, for any make and model of vehicle.
Our vision is to be the best tire dealer in Canada. We are committed to providing our customers with outstanding service and high performance products of excellent quality and value.
If you’ve got the tools, training and knowledge to achieve this vision, we want you to be part of our team!
What you'll do
- The Service Advisor is responsible for managing workflow by creating work orders, arranging bookings, communicating with technicians, and providing service quotes requiring customer authorization. They must also finalize sales, conduct customer follow-up calls, and proactively recommend various tire and mechanical services.
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