Program Manager - Waterloo Terrace

Position Description: The Supportive Services Program Manager will serve as the lead resident services staff member promoting the housing retention and health and well-being of residents. The Program Manager oversees effective service delivery while working in partnership with property management, resident services team members, and outside agencies. The primary responsibilities of the Program Manager will be leadership, resident engagement, and one-on-one case management and care coordination for residents.

**NEW FC EMPLOYEES ELIGIBLE FOR $2,000 BONUS**

Primary Duties/Responsibilities:

• Manage the Resident Services program for a Supportive Housing Single Room Occupancy (SRO) community. Collaborate with Property Management and community partners to support residents and enhance self-sufficiency. Develop and organize on-site programs and events based on resident interest, needs, and feedback.
• Build positive relationships with residents, focusing on respect, kindness, and their needs. Communicate regularly with residents to identify their needs. Prioritize resident-driven services that are culturally sensitive.
• Supervise support services personnel, including Supportive Services Coordinators, Peer Recovery Specialists, Supported Employment employees, and Social Work Interns. Manage staffing, performance evaluations, and discipline as needed.
• Establish a standardized spending oversight process within budget goals. Ensure accurate invoice processing and track direct financial assistance to residents in need.
• Improve access to mental health and substance abuse treatment services through interdisciplinary teamwork. Coordinate with Supportive Services staff, Psychiatrist, Nurse, and partners to enhance housing retention and residents' overall well-being.
• Document services and resident contacts as required by grants and FC documentation systems. Develop grant specific engagement and outreach strategies and data tracking/grant reporting methods. Ensure compliance with established protocols.
• Focus on resident retention through cooperative planning with property management, social service providers and community partners. 
• Maintain open communication with the Supportive Services team and senior management staff.
• Assist FC staff with fundraising and community awareness activities related to supportive housing.

Minimum Requirements:

• Master’s degree in Social Work or related field or four years of relevant experience required.
• Two (2) years of experience in crisis intervention services and case management required.
• Two (2) years of supervisory experience required.
• Demonstrated competence in working with people from diverse backgrounds and ability levels required.
• Demonstrated experience communicating and cooperating effectively with a wide array of partners and stakeholders required.

Preferred Requirements:

• One (1) year working in supportive housing setting (or equivalent) highly preferred.

Working Conditions/Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is seated in an office setting and is regularly required to see, talk and hear. The employee frequently is required to stand, walk, and sit. The employee is frequently required to use hands. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Work environment: The work conditions usually take place in a office setting, but may include an outdoor setting intermittently. The noise level in the work environment is usually moderate/high. As an organization committed to diversity, equity, and inclusion we seek applicants from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Compensation

$63,000-69,000/Annually

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

 Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.