FA
Operations Agent
full-time•Euless
About this role
Position: Operations Agent
Job Description:
The Operations Agent manages transportation for a portfolio of Omni’s key accounts and provides unmatched customer service from the initial quote through final delivery. Acting as the primary point of contact, the Operations Agent builds mutually beneficial relationships with customers by overseeing all aspects of their shipments.
Daily responsibilities include quoting customers, pulling inventory, booking shipments, dispatching, tracking and tracing, and invoicing. The Operations Agent dynamically routes shipments to maximize margins while ensuring an exceptional customer experience. Working in a collaborative team atmosphere, all operators are cross-trained on customer accounts and partner closely with sales, warehouse staff, and account managers to meet customers’ ever-changing needs.
Core Responsibilities & Duties:
- Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction
- Review and respond to emails in a timely manner with internal and external customers
- Dispatch, book, and monitor shipments daily using WorldTrak and other systems
- Track and trace shipments to ensure on-time delivery, communicating status updates proactively
- Work in conjunction with Account Managers, Sales, Customer Service, and Management to establish, implement, and maintain client-specific Standard Operating Procedures (SOPs)
- Investigate and resolve customer issues by developing solutions and making recommendations to management
- Compile reports, process invoices, and provide support to other staff when shipment issues arise
- Ensure compliance with Transportation Security Administration (TSA) regulations, as well as local, federal, corporate, and station management policies
- Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues
- Collaborate in a team environment to deliver seamless customer service and operational support
- Other duties as assigned
Job Requirements & Qualifications:
- Bachelor’s degree in business or related field, or equivalent years of experience
- Exceptional verbal and written communication skills with the ability to work with all levels of the organization
- Basic to advanced computer skills
- Demonstrate the ability to work in a fast-paced environment
What We Offer:
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- Wellness program
- A great place to work with a terrific culture
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What you'll do
- The Operations Agent manages transportation for key accounts and ensures exceptional customer service throughout the shipment process. Responsibilities include quoting, dispatching, tracking shipments, and collaborating with various teams to meet customer needs.
About Forward Air
Forward Air has been a leader in the expedited ground transportation industry for over 40 years. Our portfolio of services has evolved to meet each customer’s unique shipping needs, including expedited linehaul (TL & LTL), pick-up and delivery, intermodal drayage, pool distribution, and specialized temperature-controlled logistics services.
At Forward, we drive industry innovation and continuously strive to develop better technologies, systems, and tools for our customers throughout North America – to keep your business moving forward. We are more than a transportation company. As a single resource for your shipping needs, we are your supply chain partner.
Ready to join Forward Air?
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Frequently Asked Questions
What does a Operations Agent do at Forward Air?
As a Operations Agent at Forward Air, you will: the Operations Agent manages transportation for key accounts and ensures exceptional customer service throughout the shipment process. Responsibilities include quoting, dispatching, tracking shipments, and collaborating with various teams to meet customer needs..
Is the Operations Agent position at Forward Air remote?
The Operations Agent position at Forward Air is based in Euless, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Operations Agent position at Forward Air?
You can apply for the Operations Agent position at Forward Airdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.